At Dalkia, we’re driven by a shared purpose: tackling climate change and building a better, more sustainable future. Group Head of Quality
We’re looking for a strategic and commercially minded quality leader to shape and deliver Dalkia UK’s group-wide quality vision across five divisions. This is a high-impact leadership opportunity with responsibility for embedding a consistent, business-wide approach to quality, continuous improvement, governance, and operational performance.
Reporting into senior leadership, you’ll play a critical role in aligning quality strategy with business objectives, influencing stakeholders across the organisation, and driving a culture focused on accountability, efficiency, customer outcomes, and “right first time” delivery.
This role goes beyond quality assurance – it’s about transforming how the business operates, improving performance at scale, and positioning quality as a key enabler of strategic growth and operational excellence.
As Head of Quality & Continuous Improvement?, Develop and implement a group-wide quality and continuous improvement strategy aligned to Dalkia UK’s operational and commercial objectives Provide strategic leadership across five divisions, driving consistency, governance, and measurable improvements in quality performance Lead cross-functional improvement programmes focused on reducing waste, increasing efficiency, improving compliance, and enhancing customer outcomes Establish and enhance group-wide quality management systems, frameworks, standards, and reporting mechanisms Drive operational excellence initiatives that improve business performance and support long-term strategic growth Act as the organisation’s subject matter expert on quality, governance, assurance, and continuous improvement Provide oversight and assurance across the supply chain, ensuring robust quality standards and compliance requirements are maintained Use data, insight, and performance metrics to identify trends, risks, and opportunities for improvement Proven experience leading quality, operational excellence, or business improvement initiatives within a large, complex organisation Experience operating across multiple business units or divisions, driving alignment and consistency at scale Strong knowledge of quality management systems, governance frameworks, assurance processes, and continuous improvement methodologies Experience within regulated or high-hazard industries such as construction, engineering, energy, nuclear, infrastructure, manufacturing, or petrochemical environments A track record of delivering measurable improvements in operational performance, efficiency, compliance, and customer satisfaction This is a rare opportunity to shape and influence quality strategy across an evolving national business operating at significant scale.
You’ll have the visibility, autonomy, and support to drive meaningful organisational change, influence senior decision-making, and establish quality as a true competitive advantage across Dalkia UK. Equity, Diversity & Inclusion
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