We are not your run-of-the-mill bank. Joining Alpha Bank London isn’t just about a career – it’s about connection. You’ll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. It’s this blend of international reach and local expertise that makes us strong. it’s about making a difference for our clients, our communities, and each other. We are seeking a detail-oriented professional to support Alpha Bank London’s bank-wide First Line Quality Assurance (QA) programme within the Operations Controls and Governance function.
You will contribute to the execution of quality assurance reviews across multiple business areas and risk types, helping to provide robust oversight and drive continuous improvement. This is a perfect opportunity for someone looking to move into their second job.
Lead the end-to-end execution of Quality Assurance (QA) activities within the First Line of Defence, delivering independent, risk-based assurance that key processes, controls and customer outcomes operate effectively and meet regulatory expectations. Provide QA coverage across Products, Sales and Operations, supporting core business areas including Real Estate Finance, Private Banking, Deposits, Current Accounts, Payments and Investment Services, while also supporting new and evolving offerings such as mortgages and debit cards. Support oversight of complaints and vulnerable customers through thematic and root cause analysis, identification of cross-functional issues, action tracking, and management information (MI) reporting. Deliver the annual QA programme, managing activities across the full QA lifecycle from planning through to reporting and follow-up. Conduct risk-based testing, including sample reviews, thematic deep dives and control assessments, to identify control weaknesses and process gaps. Review and document evidence to an audit-ready standard, ensuring robust and defensible testing conclusions. Draft clear, concise findings and practical recommendations, outlining key risks, regulatory or policy impacts, root causes and potential consequences. Produce high-quality QA reports and summaries highlighting key risks, themes and trends. Background in Quality Assurance, compliance monitoring, or controls assurance within financial services Knowledge of operational risk management within a banking environment Exposure to First or Second Line activities such as issue management, incident management, or control testing Desirable experience across retail or private banking, real estate finance, deposits, payments, or investment services
Understanding of risk and control frameworks, with the ability to evaluate how controls operate in practice Ability to execute structured testing independently and to a high professional standard Degree in Accounting, Finance, Business, Risk or a related field ACA, ACCA, CIMA, CIA or equivalent)
Excellence – Deliver accurate, high-quality work that makes a difference….