Customer Service – Heat Network Assistant

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Customer Service – Heat Network Assistant”, “description”: “Job Title: Heat Network Assistant Department: Property and Placemaking Cyclical and Compliance Contract: Full-time, Temporary Contract until 31st March 2027 Hours: Monday – Friday, 35 hours per week Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a Heat Network Assistant within our Cyclical and Compliance team. In this role, you will support the delivery of planned and reactive maintenance programmes, with a focus on heat networks and communal heating systems. You will work collaboratively with colleagues, contractors and customers to ensure services are safe, efficient and customer-focused, while supporting billing, inspections, compliance and regulatory requirements. Coordinate maintenance and administration of heat network and communal heating systems. Manage billing processes including meter readings, statements, payments and debt monitoring. Liaise with contractors to schedule works, manage access and monitor performance. Undertake inspections and ensure compliance documentation and certification is accurate. Respond to customer enquiries and resolve complaints at first point of contact where possible. Attend contractor and internal meetings, produce accurate meeting notes, and monitor outstanding actions. Support implementation of heat network regulation, including data collection and reporting. Maintain accurate records and contribute to performance and budget reporting. Work collaboratively to drive service improvements and support wider organisational objective. Provide additional administration support as required and undertake cross-training for other cyclical & compliance programmes. Experience working with contractors or external stakeholders. SVQ Level 2 in Administration/Customer Service, Highers, or equivalent experience. Proactive, flexible and solution-focused mindset. Competent in Microsoft Office (Word, Excel, Outlook) Awareness of heat networks or a willingness to develop knowledge in this area. Full details of the role is available in the job description on our website Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more. We will only accept applications directly via our website job board.”, “datePosted”: “2026-05-23”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Queens Cross Housing Association”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__439472078__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }