Key Account Manager – Major Supermarket Partnerships (UK‑Wide)
Facilities Services | Full‑time | People‑first, relationship‑led role
If you’re at your best when you’re building long‑term relationships, solving problems before they become problems, and becoming the go‑to person for major retail clients, this could be a brilliant next step.
We’re supporting a leading facilities services provider as they continue to strengthen their partnerships with some of the UK’s biggest supermarket groups. They’re looking for a Key Account Manager who enjoys working with large, complex customers and knows how to balance commercial thinking with genuine, human connection.
What you’ll be doing
- Owning and developing relationships with national supermarket accounts across the UK
- Acting as the trusted point of contact for senior stakeholders — from store operations to regional leadership
- Spotting opportunities to improve service delivery, streamline processes, and add value
- Working closely with internal teams to ensure service levels are consistently high
- Leading account reviews, reporting on performance, and shaping long‑term account strategy
- Helping clients get the very best out of a large, well‑established service operation
This isn’t a role where you’re just “managing” an account — you’re shaping how these partnerships evolve.
What you’ll bring
- Experience managing large retail or supermarket accounts (or similarly complex, multi‑site customers)
- A natural ability to build rapport and communicate with clarity
- Confidence navigating big organisations and balancing multiple stakeholders
- A commercial mindset — you understand how to grow accounts in a way that feels right for the client
- A calm, solutions‑focused approach when things get busy
You don’t need a facilities background — what matters most is your ability to build trust, influence, and deliver consistently.
Why this role stands out
- You’ll work with some of the most recognisable supermarket brands in the UK
- You’ll have autonomy, trust, and the space to shape how these accounts run
- You’ll join a people‑first team that values collaboration, transparency, and doing things properly
- You’ll be part of a business with scale, stability, and a strong reputation in the market
If you enjoy relationship‑driven work, like being close to your customers, and want a role where you can genuinely make an impact, this is one worth exploring.
…