Head of Operations – Delegated Authority

Head of Delegated Operations

City of London – Hybrid

Key Responsibilities

Delegated Authority Operations Oversight

• Lead the operational framework for all delegated authority business across the syndicate.
• Ensure effective onboarding, administration, and ongoing oversight of Coverholders, TPAs, and delegated partners.
• Maintain operational processes aligned with Lloyd’s Delegated Authority requirements and internal governance standards.
• Oversee bordereaux management, data quality controls, and reporting accuracy.

Governance & Compliance

• Ensure compliance with Lloyd’s Minimum Standards, FCA requirements, and internal risk frameworks.
• Oversee due diligence, audits, and operational reviews of delegated partners.
• Partner with Compliance and Risk functions to manage regulatory obligations and remediation activities.
• Ensure accurate maintenance of contracts, binding authority agreements, and delegated records.

Operational Excellence

• Develop and implement scalable operational processes and controls.
• Drive continuous improvement initiatives to enhance efficiency, automation, and service delivery.
• Lead operational change projects related to delegated authority platforms, data management, and process transformation.
• Monitor KPIs, SLAs, and operational performance metrics.

Stakeholder Management

• Act as a senior operational contact for internal stakeholders, brokers, Coverholders, TPAs, and Lloyd’s.
• Work closely with underwriting teams to support business growth while maintaining operational integrity.
• Collaborate with Finance and Actuarial teams to ensure accurate premium, claims, and exposure reporting.

Team Leadership

• Lead, mentor, and develop the delegated operations team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage resource planning, succession planning, and team capability development.

Required Experience & Qualifications

• Significant experience in Delegated Authority Operations within the Lloyd’s market.
• Strong knowledge of Lloyd’s Delegated Authority framework, Coverholder governance, and bordereaux management.
• Experience managing operational teams within a syndicate or specialty insurance environment.
• Deep understanding of regulatory and compliance requirements impacting delegated business.
• Proven track record of operational transformation and process improvement.
• Strong stakeholder management and communication skills.
• Experience working with delegated authority systems and data platforms.

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