Delegated Authorities Account Manager

An independent and well-respected Lloyd’s Broker, are now seeking an Account Manager within their Delegated Authorities Division.

This is NOT your average Technical Binder Slip Production / BDX / Processing type role. There is none of this involved! This exciting posistion includes taking ownership of a portfolio of Delegated Authority Contracts, acting as the key link between Producing Brokers, Clients, Underwriters and the Technical Ops teams.

Role Responsibilities

• Support Producing Brokers on complex broking matters, including renewal strategy, capacity discussions, pricing dynamics and syndicate relationship management.
• Participate in (and sometimes lead) client and underwriter meetings, representing the delegated authority function with authority and credibility.
• Lead the renewal process for delegated authority contracts within the portfolio, including early-stage planning, stakeholder coordination and delivery.
• Drive strategic renewal improvements such as coverage refinement, data enhancement, pricing quality, bordereaux accuracy and capacity retention.
• Serve as the second line of defence and the senior liaison between Producing Brokers and the Technical Operations.
• Ensure all delegated authority activities meet Lloyd’s, regulatory and internal governance standards.
• Own the resolution of complex exceptions, referrals and special acceptances
• Conduct monthly or quarterly portfolio performance reviews with brokers, underwriters and clients to highlight trends, risks, and improvement actions.
• Act as a senior point of contact for client and Coverholder issues — ensuring timely, high-quality resolution of operational and technical matters.
• Support the Producing Broker in building and maintaining strong relationships with Coverholders, TPAs and carriers.
• Support new business opportunities by providing delegated authority expertise

About You

• 3 years of Lloyd’s of London Insurance experience with a solid understanding of Lloyd’s and Delegated Authority frameworks
• Strong knowledge of Binders
• Solid commercial awareness with the ability to support brokers on placement structure, renewal strategy, pricing considerations and capacity management.
• Skilled in navigating underwriter discussions and client interactions with confidence, authority and technical credibility.
• Excellent relationship-building skills with brokers, underwriters, Coverholders, TPAs and internal stakeholders.
• Confident communicator, able to present technical information in a clear, structured, and commercially relevant way.
• Comfortable acting as the senior escalation point for complex referrals, exceptions and performance issues.
• Competent in reviewing and interpreting bordereaux, performance MI, loss runs, aggregate reports and underwriting KPIs.

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