Head of Case Management (Property Moving)

Head of Case Management (Property)

Location: London

Type: Permanent

Salary: up to 60k

About the Role

We’re recruiting for a fast‑growing, tech‑enabled property services organisation that delivers a seamless home‑moving experience. We’re seeking a dynamic Head of Case Management (Property Moving) to lead the team that guides customers through the full journey from offer to completion.

Key Responsibilities

• Lead, coach and develop a high‑performing team of Property Move Consultants
• Own the delivery of the home‑moving service, ensuring smooth and timely progression
• Improve critical metrics: completion rates, time to completion, fall‑through reduction and customer engagement
• Strengthen communication and progression with brokers, conveyancers and third‑party partners
• Drive commercial outcomes by introducing relevant property services (surveys, insurance, financial planning)

About You

• Experienced in leading customer operations, case management or property progression teams
• Strong understanding of the home‑moving process (property, mortgages, conveyancing or financial services)
• Confident using D365 CE/ Acre to enhance workflows, dashboards and automation
• Data‑driven, commercially minded and able to scale teams in fast‑paced environments
• Excellent communicator with strong organisational and leadership skills

Why This Role?

• Lead a high‑impact team at the heart of the customer experience
• Shape operational excellence in a growing, technology‑led environment
• Work closely with modern CRM, automation and digital tools

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