Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Head of Counselling to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation as Head of Counselling.
The role is an exciting opportunity to lead, mentor, coach and support the EAP Counselling Management team on a day-to-day basis, ensuring clinical and operational quality and efficiency across the counselling teams. You will coach the management team – ensuring that all are working consistently and in line with organisational and clinical expectations.
Day to Day responsibilities
- Clinical and operational responsibility for the day to day running of the helpline counselling teams under the guidance of the Associate Director – Clinical Services
- Providing clinical leadership and guidance to the Counselling Management team
- Ensuring quality assessments and individual coaching takes place across the management team on a daily and weekly basis
- Providing coaching to all Counselling Managers to ensure they are working in line with internal policies and procedures and maintaining a consistent approach across the department
- Supporting with recruitment and overseeing departmental retention
- Overseeing the investigation and outcome of complaints and where necessary, liaise with clients regarding service issues
- Attending and representing the clinical service at key stakeholder meetings to ensure clinical governance and operational efficiencies are followed at all times
- Conducting fortnightly 1-2-1’s with all Counselling Managers, in addition to bi-annual reviews
- Maintaining a small active caseload of counselling clients
What you bring to the team
- Current accreditation with the BACP (or eligibility to apply and actively working towards)
- Ability to multi-task effectively and work in a time pressured environment
- Strong leader who is able to communicate clearly
- Commercial and operational awareness and interest
- Previous EAP experience desirable but not essential
Benefits
- 25 days’ holiday, plus bank holidays
- Day off on your birthday
- Holidays increase after 2- and 5-years’ service
- Cash plan for you (and your children, if any)
- Contractual sick pay
- Private medical insurance after 5 years’ service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years’ service
- Support with revalidation and CPD
- Funding support with training and development
- Holiday season bonus after 3 years’ service
- Profit share scheme
- Season ticket loan scheme after 6 months and successful completion of probationary period
- Cycle to work scheme after 6 months and successful completion of probationary period
- Access to Employee Assistance Programme
- Social sessions on the last Friday of the month with free food and drink – we call this Fab Friday!
- Company incentives, access to discount schemes
- Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
- Free 24/7 onsite gym with regular group classes.
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