Job Title: Head of Visual Services
Department: PinPep / Oath Studio / Video
Location: London (Hybrid)
Contract: Full-time, permanent
Who we are:
72Point is a content creation agency which delivers top quality news stories, pictures, videos, and assets to the national news media and beyond.
We work with big names brands and agencies to help earn them coverage in the news pages online, in print, social and via broadcast, with interesting stories, case studies, research driven insight, exciting visuals and more.
Our client list includes a string of huge global brands, as well as some of the biggest names on PR Week’s Top 150.
We distribute to the biggest news publishers in the UK – from the Sun, Mirror and Daily Mail to the Times and Telegraph.
The Opportunity:
The Head of Visual Services plays a pivotal role in supporting the Director of Visual Operations to ensure the smooth, efficient and commercially effective running of all visual departments across 72Point.
This role has day-to-day operational ownership of PinPep, Oath and Video, overseeing departmental management, production coordination and client liaison, while helping to drive growth, quality and consistency across all visual outputs.
Approximately 30% of the role is sales‑focused, with responsibility for elevating the visual offering to attract, convert and retain larger brand‑direct clients. The Head of Visual Services will work closely with Sales, the Director of Visual Operations and senior stakeholders, acting as a commercial and creative lead for visual services, helping shape propositions, pitch into brand opportunities and grow long‑term client relationships.
The Head of Visual Services will act as a senior operational lead, stepping in for the Director of Visual Operations where required, and contributing to commercial performance, business development support, thought leadership and brand-led growth initiatives.
Key Responsibilities:
Operational Leadership
- Support the Director of Visual Operations in overseeing all visual operations across PinPep, Oath Studio and Video.
- Take responsibility for the day-to-day management and running of the individual visual departments.
- Ensure operational excellence across workflows, processes and delivery.
- Monitor output, capacity, deadlines and quality across all visual teams.
Production Management & Coordination
- Oversee production management and coordination across all visual departments.
- Ensure excellent communication between clients, production teams and internal stakeholders.
- Maintain oversight of project delivery to ensure work is delivered on time, on budget and to agreed standards.
- Support efficient resource allocation and workload planning across teams.
Client Liaison & Campaign Delivery
- Act as a senior point of contact for clients across visual projects where required.
- Attend and support brand-direct client meetings, working alongside the Director of Visual Operations.
- Ensure a consistently high standard of client experience and proactive communication.
- Support the integration of visual outputs into wider client campaigns.
Sales, Growth & Brand Elevation
- Act as a senior commercial lead for visual services, working closely with Sales and senior leadership to grow brand‑direct revenue.
- Help position, package and elevate the visual department to appeal to larger, more complex brand clients.
- Attend, support and where appropriate lead brand‑direct client meetings, pitches and proposals, representing visual capabilities with confidence and authority.
- Work collaboratively with Sales to identify opportunities for upsell, cross‑sell and visual‑led growth within existing and new accounts.
- Contribute to the development of visual propositions, pricing approaches and case studies that support brand‑led sales.
- Act as a trusted advisor to the Sales team on visual solutions, feasibility and creative strategy.
- Support pipeline growth by helping convert creative and visual opportunities into long‑term client relationships.
PinPep Brand & Lead Measures Support
- Actively support delivery of PinPep’s weekly targets and lead measures, including outreach, online presence and thought leadership.
- Encourage brand-first thinking across the PinPep team.
People Management & Team Development
- Support and oversee Heads of Department and senior team members within PinPep, Oath and Video.
- Help develop team capability, confidence and leadership.
- Promote collaboration, accountability and continuous improvement.
- Model strong leadership behaviours aligned with 72Point values.
Skills & Experience:
Professional
- Proven experience in a senior or management role within a creative, production or visual environment.
- Strong operational and organisational skills.
- Excellent knowledge of managing production workflows and client delivery.
- Strong working knowledge of MS Office.
- Experience with tools such as Photoshop and Canva is beneficial.
Commercial & Sales
- Demonstrable experience supporting or leading brand‑direct client growth.
- Strong commercial awareness, including pricing, scope and margin considerations.
- Confidence working alongside sales teams and pitching visual services to senior stakeholders.
- Ability to spot and develop opportunities for upsell, cross‑sell and long‑term client value.
Proactive
- Strong understanding of people, consumers and brand-led storytelling.
- Confident working autonomously while supporting senior leadership.
- Solutions-focused approach to problem solving.
Personal Attributes:
We always look for individuals who align with our values. For this role, we’re looking for someone who is:
Professional
- An excellent communicator with strong interpersonal skills.
- Confident dealing with clients and senior stakeholders.
Proactive
- Able to take ownership of operational delivery.
- Comfortable supporting strategic goals through day-to-day action.
- Happy to step up in the Director’s absence.
Proud
- Exceptionally detail-oriented.
- Holds high standards for quality, process and output.
Positive
- Calm, resilient and adaptable.
- Motivating and supportive leader who can inspire teams and stakeholders.
- Able to communicate effectively at all levels of the business.
72Point also has a generous and growing list of employee benefits, including:
- Cycle to Work Scheme
- Health Cash Plan – reimbursement on a number of health services
- Gym Discounts
- Employee Assistance Programme
- GP Anytime
- Holiday Entitlement: 25 days (+ Bank Holidays) per year
- Hybrid Working
- Enhanced Maternity Pay
- Life Assurance
- Enhanced Paternity Pay – 4 weeks full pay
- Contribution towards homeworking equipment
- Company-wide Summer Event and Christmas Party
- Paid Bereavement / Compassionate Leave
- Railcard reimbursement for regular travellers for work
- Sick Pay
- Your birthday off
- Subscription to Furthr
- Salary Sacrifice EV Car Scheme
…