Field Service Technician

Join Sharpsmart Field Service Team in the role of Field Service Technician, playing a key role in the installations at our customer hospitals locations across the Kent Region.

This customer facing role requires good organisation skills with the ability to work in a fast paced environment.

This is a full time permanent position that will require extensive travel and you will require a clean driving license and DBS check.

Role responsibilities

• Complete routine customer audits – waste yard, analysing stock and accessories used within the department / area
• Project manage installations, snagging and optimization of new contracts.
• Complete routine ward walks to identify ongoing customer requirements.
• Utilise stock management tools to analyse and balance stock holding
• Identify and deliver training and education requirements to Environmental Service Technician
• Build, maintain and monitor customer portering schedules
• Review and adjust resource supplied, identifying efficiencies with transport, transporters and onsite support
• Investigate and complete all Field Service cases following RCA method
• Determine compound stock holding requirements
• Identify and implement efficiencies with container capacity
• Identify accessory upsell opportunities via departmental audits
• Review contract performance with regional contract manager
• Provide cover support in the absence of Environmental Field Service Technician when required.

Skills and Experience Required

• Minimum 2 years’ experience working in a similar role in a clinical environment
• Strong planning and organisational skills with the ability to juggle multiple tasks
• Good IT skills including ability to use Excel proficiently (intermediate level)
• Ability to develop strong working relationships with key customer contacts and internal and external stakeholders
• Awareness and adaptability to working with hospital patient environment
• Health and safety focused
• Driving license/DBS Check

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