Senior Workplace Coordinator

ROLE: Senior Workplace Facilities Coordinator

HOURS: Full time, Monday – Friday 8am – 5pm.

LOCATION: On-site – Doncaster

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Senior Workplace Facilities Coordinator to act as the customer-facing representative for our facilities services, bringing together multiple service lines into one seamless point of contact and enhancing the day-to-day workplace experience for building users.

Role Responsibilities:

• Act as the first point of contact for all facilities-related enquiries, logging and managing requests through the CAFM system to ensure timely resolution
• Build and maintain strong relationships with building occupants and Floor Leads, holding regular meetings to communicate updates, issues and outstanding works
• Maintain a visible presence across the workplace, proactively checking shared areas, desks and collaboration spaces to ensure they are clean, tidy and welcoming
• Monitor service delivery standards across the allocated area, sharing best practice with colleagues to continuously improve performance
• Play an active role during fire and emergency procedures in line with site requirements

Required Qualifications and Experience:

• Proven experience in a customer-focused environment with strong interpersonal and communication skills
• Experience using CAFM systems, including logging jobs, producing reports and raising purchase orders
• Strong IT skills, with competence in Microsoft Word, Excel, PowerPoint and Outlook
• A flexible, adaptable approach with good problem-solving skills and the ability to handle challenging situations positively
• A formal Health & Safety qualification (e.g. IOSH) is desirable

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