Customer Account Manager

Title: Customer Account Manager (Pharma Domain)

Location: London, UK (Field Based)

Duration: 12 Months

Job Description:

This role is field based and customer agnostic as we may need to move resource to best meet the demands of our market. A member of the Sales and Account Management Team

Key Responsibilities:

• Custodian of Customer satisfaction within assigned accounts
• Accountable for Customer retention, extension and growth within assigned accounts
• Drive Customer Digital Adoption.
• Deliver on the contractual demands of the contract.
• Leverages all of the resources to meet both the customer’s and the company’s strategic goals and drive future growth potential and ensure retention.
• Enables engagement with C-suite and senior management.
• Collaborate with the Sales teams with insights and customer knowledge sharing through Gold Sheet collaboration and use of Rexis.
• Active engagement with Cross functional teams.
• Active support for other accounts a business needs demand.

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