Reservations Manager
Holiday Inn London Heathrow M4 J4 | Reopening late 2026
Be the calm, confident voice behind every great stay.
As Holiday Inn London Heathrow M4 J4 prepares to reopen, we’re building a brilliant team to bring the hotel back with energy, warmth, and standards we can be proud of.
We’re looking for a Reservations Manager who loves pace, thrives on detail, and knows how to turn enquiries into bookings — while keeping service genuinely human.
What you’ll be doing
You’ll lead the Reservations function day-to-day and help shape how we welcome guests from the very first interaction. Expect variety, ownership, and the chance to make a real impact as we relaunch.
- Driving conversion — turning calls, emails and enquiries into confirmed bookings
- Managing rates, availability and inventory with a sharp eye for detail (working closely with Revenue and Front Office)
- Keeping reservation systems accurate, tidy and up to date so reporting and decisions are always based on clean data
- Handling escalations with calm professionalism and finding solutions that protect both guest experience and revenue
- Supporting forecasting, reporting and day-to-day trading decisions through strong reservations insight
- Building great working relationships across the hotel so the guest journey is seamless from booking to check-out
What we’re looking for
You don’t need to tick every box — but you should bring confidence, hospitality know-how, and the instinct to improve things.
- Proven experience in hotel reservations (and ideally supervising or managing a team)
- Strong understanding of reservations standards, pace, and the importance of accuracy
- Commercial instinct — you care about conversion, not just call handling
- Comfortable working with PMS / reservations systems and reports (training can be provided where needed)
- A coaching mindset: supportive, clear, consistent, and fair
- Organised, calm under pressure, and proud of doing things properly
Why join us for the relaunch?
Because opening (or reopening) a hotel is special. It’s a chance to shape culture, set standards, and build something people want to be part of — from day one.
- A key role in a high-profile hotel relaunch
- Real scope to improve processes and shape how reservations “feels” for guests and colleagues
- A supportive team environment with development opportunities as the hotel grows
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