Resident Liaison Officer

Resident Liaison Officer

Lenton Abbey, Nottingham (NG9)

Temporary Contract

⏱ Approx. 14 weeks, starting around 18 May

£190 to £210 per day, depending on experience

We are seeking an experienced Resident Liaison Officer to support a temporary retrofit heating project in Nottingham.

This is a site-based, resident-facing role where you will act as the key link between residents and the project delivery team during works in occupied homes.

The Role

You will be responsible for:

• Acting as the main point of contact for residents throughout the project
• Building trust with tenants, leaseholders, and vulnerable residents
• Explaining works, timelines, and access requirements clearly
• Coordinating property access for surveys, installations, and follow-ups
• Managing resident queries, concerns, and complaints
• Keeping accurate records of resident interactions and outcomes
• Supporting resident meetings, drop-ins, and engagement sessions
• Working closely with site teams and contractors to ensure smooth delivery
• Maintaining inclusive communication and safeguarding awareness

Requirements

• Experience as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Liaison Officer
• Background in social housing, planned works, refurbishment, retrofit, or construction
• Strong face-to-face communication and stakeholder management skills
• Confident handling complaints and difficult conversations
• Strong organisation and record-keeping ability
• Comfortable working in occupied homes and managing access appointments
• Available immediately or at short notice
• Able to commute to Nottingham NG9 daily

Desirable

• Experience in retrofit, decarbonisation, or heating projects
• Experience working with vulnerable residents
• Knowledge of heat pumps or energy efficiency projects

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