The Role
You will be responsible for the operational management of an FM contract across a large and complex healthcare estate. This includes ensuring compliance, meeting SLA and KPI targets, and overseeing the delivery of both planned and reactive maintenance activities.
You will lead a sizeable operational team and play a central role in maintaining service continuity within a live, critical healthcare environment.
Key Responsibilities
- Oversee day-to-day Hard FM operations across the estate
- Manage and monitor operational performance against SLA and KPI targets
- Lead teams spanning Operations Managers, Helpdesk, M&E Engineers, Electricians, and Fabric and Grounds
- Drive effective delivery of PPM and reactive maintenance programmes
- Chair daily operational meetings and manage monthly performance reporting
- Attend compliance meetings covering Water, Ventilation, Electrical, and Medical Gas
- Serve as a key point of contact between operational stakeholders
- Support ongoing construction and infrastructure projects across the site
- Ensure full operational compliance within a live healthcare environment
About the Site
The estate is large and operationally complex, comprising PFI and retained estate buildings, community buildings, a multi-storey car park, and live emergency and urgent care environments.
The site is currently undergoing significant change, including a major cladding replacement programme, ongoing construction activity, and wider estate restructuring.
What We’re Looking For
- A strong Hard FM or M&E background, ideally with progression from an engineering discipline
- Experience within healthcare, NHS, PFI, or other critical environments
- Proven ability to lead and manage large operational engineering teams
- Sound knowledge of PPM, reactive maintenance, compliance, and SLA/KPI management
- Experience working within live operational healthcare settings
- The ability to challenge contractors and drive accountability across teams
Desirable Qualifications and Experience
- HNC, HND, or Level 4 technical qualification
- AP status in Water, Electrical, or Medical Gas is highly desirable
- Experience within PFI environments
- Familiarity with CAFM systems such as Maximo
Package
- Salary
- Car allowance
- Bonus
- Permanent, static site-based role
To be considered, please apply with an up to date CV.
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