Customer Success Lead – B&I (Corporate Catering) | London (Hybrid)
One of the fastest-growing SaaS start-ups in Europe is scaling its UK presence – and they need a Customer Success Lead to help own it. They’re digitalising the contract catering space across office canteens, school meal programmes, and university dining – with 600k+ end users and backing from a European VC.
This isn’t a “manage tickets and check in quarterly” CS role – it’s hands-on, strategic, and genuinely impactful.
What we’re after:
✅ 5+ years in Customer Success or Account Management
✅ Experience in contract catering, food service, or adjacent sectors (B&I, education, or similar)
✅ Comfortable owning a portfolio end-to-end – retention, growth, the lot
✅ Confident managing senior stakeholders and building real partnerships
✅ Tech-savvy with a solid grasp of SaaS platforms
✅ Self-starter who thrives with ownership and minimal hand-holding
What’s in it for you?
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