Operations Coordinator – Luxury Fabrics & Textiles

Our client, a luxury fabric and cloth brand, is seeking an experienced and highly organised Operations Coordinator to join their London head office on a permanent basis.

This is an exciting opportunity for someone with experience within textiles, interiors, luxury goods, or a product-led business who thrives in a fast-paced environment and enjoys working across operations, logistics, systems, customer service, and commercial support.

The successful candidate will play a key role in ensuring the smooth day-to-day running of the business, working closely with internal teams, international partners, suppliers, customers, and external stakeholders across the UK, Europe, and the US.

Key Responsibilities

• Coordinate and support operational processes across the business, ensuring workflows are managed efficiently and proactively.
• Act as a key liaison between internal departments, external partners, suppliers, and global stakeholders.
• Develop a strong understanding of business systems, operational procedures, and internal processes to support effective day-to-day operations and decision-making.
• Produce regular sales, operational, and performance reports for senior management.
• Prepare royalty reporting and support relationships with external design partners.
• Monitor and track annual targets across territories and showroom locations.
• Analyse collection performance, sales trends, and order conversion data to support commercial decision-making.
• Support and maintain integrations between the company website, ERP system, and third-party platforms.
• Liaise with developers and external service providers to troubleshoot issues and support operational improvements.
• Manage inbound stock deliveries and oversee allocation against outstanding customer orders.
• Monitor stock levels across products and sampling inventory to ensure availability and operational efficiency.
• Implement pricing updates across collections while maintaining margin consistency.
• Oversee order processing across the UK, Europe, the US, and selected international regions, ensuring accuracy, efficiency, and a high level of customer service.
• Provide exceptional customer service support to UK, European, and US customers, responding to enquiries professionally and efficiently across orders, deliveries, product information, and operational queries.
• Build strong relationships with customers, suppliers, and trade partners, ensuring a premium client experience at all times.
• Support trade account setup and approval processes.
• Coordinate internal scheduling, including holidays, remote working, and team calendars.
• Provide cross-functional support across departments during periods of absence or peak trading periods.
• Assist accounts and operational teams with administrative support where required.
• Identify opportunities to improve operational processes, customer experience, and internal efficiencies.

Candidate Profile

• Previous experience within operations, customer service, logistics, sales support, or business administration, ideally within luxury, textiles, interiors, fashion, or a creative product-led business.
• Proven experience supporting UK and international customers, ideally across European and US markets.
• Exceptional organisational skills with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Strong Microsoft Office skills, particularly Excel, with confidence working across reporting and operational systems.
• Experience using ERP systems, ecommerce platforms, or integrated business systems would be highly advantageous.
• Excellent communication and interpersonal skills, with the ability to build strong relationships internally and externally.
• A proactive, solutions-focused, and adaptable approach to work.
• Strong problem-solving skills and the ability to work effectively under pressure in a fast-paced environment.
• Commercially aware with a customer-first mindset and a passion for delivering a high standard of service.
• Able to work independently while collaborating effectively within a team environment.
• A background or qualification in textiles, design, merchandising, business, or a related field would be advantageous.

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