Hygiene Technician

Overview or Job Purpose

To ensure customers equipment is cleaned, sanitised, and maintained to the highest standards, supporting health and safety compliance and optimal performance. This role delivers cost-effective servicing and light repairs for equipment supplied or maintained by HTG Trading. It suits someone who takes pride in keeping machinery spotless and running smoothly, with a flexible, proactive approach and strong commitment to teamwork and customer satisfaction.

Key Responsibilities and Duties Include

• Attend customer sites to clean, service, maintain, and equipment to a high standard.
• Disassemble and sanitize machines in line with food safety protocols; reassemble and test for full functionality.
• Monitor equipment performance and report faults or maintenance needs.
• Contribute ideas to improve servicing and repair practices.
• Comply with all company health, safety, and hygiene policies.
• Coordinate with kitchen and maintenance teams to avoid service disruption.
• Maintain accurate cleaning logs and escalate issues as needed.
• Aim for high first-time fix rates and reduce repeat visits through efficient use of labour and parts.
• Respond promptly to service requests from customers and Service Centre teams.
• Communicate clearly and professionally—phone calls must be followed up with email confirmation.
• Support colleagues, supervisors, and call allocators with feedback and collaboration.
• Carry out any other duties as directed by the customers or service management teams.

Daily Tasks

• Install and commission new systems.
• Perform scheduled 14/28-day cleans and regular preventative maintenance (PMs).
• Diagnose faults and resolve issues across all systems.
• Train site staff on basic operation.
• Support onboarding of new engineers with training on installs, cleans, and commissioning.
• Maintain effective communication with customers and service teams.
• Manage time and tasks efficiently—installation deadlines must be met.

Qualifications, Competencies, Skills, & Experience

Essential:

• Ability to follow detailed instructions and food safety protocols.
• Strong attention to cleanliness and hygiene.
• Comfortable using cleaning chemicals and machinery (with safety training).
• Physically fit: able to lift parts, stand for long periods, and perform repetitive tasks.

Specialist Knowledge

• Correct Clean procedures
• Basic electrical and mechanical skills
• Refrigeration knowledge and awareness
• Product-specific knowledge
• Logical fault diagnosis

Preferred:

• Experience in fast food or food service environments
• Basic mechanical aptitude
• Strong time management and self-motivation
• Ability to work accurately and efficiently to meet time deadlines
• Good attention to detail when inputting information
• Ability to work as part of a team and independently when required.
• Demonstrate exceptional communication when interacting with external and internal customers
• Ability to carry out any additional tasks deemed necessary by management as the business and customer requirements evolve.
• Good IT, literacy, and numeracy skills

…