FM Contract Manager
ISS Facility Services UK are now seeking a highly capable FM Contract Manager to manage and lead a prestigious independent schools account, delivering a first-class integrated facilities management service.
Job Overview
This role will act as the primary contract representative to the customer, taking full responsibility for service delivery across both hard and soft FM services. The successful candidate will ensure consistently high standards of performance, compliance and customer satisfaction across the contract.
Reporting into the Key Account Director, the FM Contract Manager will be accountable for operational performance, staff welfare, financial control and continuous improvement. The role requires a strong leader who can build trusted relationships with key school stakeholders while driving service excellence and value.
Key Responsibilities
- Ensure the efficient and effective management of integrated facilities operations, including planned and reactive maintenance of buildings, engineering systems and assets
- Lead the delivery of cleaning and other soft FM services in line with agreed standards and service level agreements
- Act as the primary point of contact for the customer, building strong, long-lasting stakeholder relationships
- Lead, manage and develop the contract management and onsite teams, promoting a high-performance culture
- Ensure full compliance with health and safety legislation and embed a strong safety culture across the contract
- Maintain accurate records and reporting, including planned, scheduled and reactive maintenance and safe systems of work
- Own and manage contract budgets, financial targets and SLAs in a commercially responsible manner
- Manage customer queries and complaints through agreed procedures, ensuring timely and effective resolution
Person Specification
- Proven management experience delivering IFM/TFM services within an Education, Government, Public Sector or similar environment
- Experience managing technical infrastructure, assets and engineering systems
- Demonstrable experience delivering soft FM services
- Strong leadership and organisational skills, with the ability to drive operational strategy and continuous improvement
- Strong knowledge of relevant legislation, regulations and industry standards
- Effective stakeholder management and communication skills
- Service- and customer-focused mindset with strong commercial awareness
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.
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