Customer Relationship Management Manager

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CRM Manager

Fashion/Retail Sector

Location: West London

Contract: 3 months

Rate: £200–£300 per day (DOE)

IR35: Inside

Working pattern: West London (3 days in office, 2 days from home)

Start: ASAP

A major UK retailer is looking for an experienced CRM Manager with a strong broadcast and Ometria background to join a fast‑paced team on an initial 3‑month contract.

What you’ll be doing

• Owning the operational delivery of daily broadcast campaigns (often 2 per day: WW & CW).
• Managing segment selection and stakeholder sign‑off.
• Creating a time‑tracking and capacity framework for CRM builds.
• Driving efficiency and consistency in Ometria builds.
• Supporting and coaching three CRM builders, helping evolve build approaches.
• Leading QA tracking, logging errors and producing weekly error‑rate reports.
• Producing clear documentation, checklists and repeatable processes for monthly campaigns.

What we’re looking for

• Hands‑on Ometria experience (essential).
• Strong broadcast CRM delivery background in a high‑volume environment.
• Confident stakeholder management and communication skills.
• Proactive, organised, and process‑driven mindset.
• Comfortable driving change and improving ways of working.

This is a great opportunity to make an immediate impact in a busy retail CRM function.

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