Receptionist / Front of House
London Bridge | Full-time (5 days in office) | Competitive
About the Company
Robert Half is partnering with a highly regarded and growing international law firm, known for its strong reputation and collaborative, close-knit culture. Despite ongoing growth, the business has maintained a friendly, down-to-earth environment with approachable leadership and an open-door ethos.
The London office supports a wide range of legal specialisms, alongside a well-established Business Support function including EAs, Secretaries and Facilities.
The Role
This is a Senior Receptionist / Front of House role acting as the face of the business. You’ll take ownership of a busy reception desk across multiple floors, delivering a polished and seamless experience for clients, visitors and internal teams.
Working closely with the Facilities team, you’ll be instrumental in ensuring the smooth day-to-day running of front of house in a fast-paced, professional environment.
Key Responsibilities
Front of House & Visitor Experience
- First point of contact for all visitors – professional, warm and polished approach
- Manage guest arrivals, ensuring a seamless and well-coordinated experience
- Build strong relationships with internal teams to anticipate needs
Reception & Office Coordination
- Oversee a busy switchboard, post, couriers and general enquiries
- Maintain an immaculate front-of-house environment
- Handle high volumes while maintaining exceptional attention to detail
Meeting Room Management
- Own meeting room scheduling, setup and turnover
- Coordinate bookings in a fast-paced, ever-changing environment
- Ensure rooms are fully prepared, stocked and aligned to requirements
Facilities & Team Collaboration
- Work closely with the Facilities Manager and wider team
- Partner with EAs, Secretaries and stakeholders across the business
- Provide hands-on support across the office where needed
General Support & Improvements
- Take a proactive, solutions-focused approach
- Support continuous improvement of front-of-house processes
- Adopt a “no job too small” attitude
Candidate Profile
Must Have
- 5+ years’ Reception / Front of House experience within legal or professional services
- Experience managing a busy, high-volume reception desk
- Highly organised with strong attention to detail
- Professional, confident communicator
- Calm under pressure with a proactive mindset
Nice to Have
- Experience supporting senior stakeholders within a law firm
- Exposure to facilities or office operations
- Strong meeting room coordination experience
Working Pattern & Hours
- Full-time, 5 days in office
- Shift pattern: 9:00–17:00 or 9:30–17:30
- Start date: ASAP
Culture & Environment
- Friendly, approachable and collaborative culture
- Open-door leadership and strong team ethos
- Professional yet personable environment (“small firm feel”)
- Social, charity and wellness initiatives throughout the year
Interview Process
- 1st Stage: Hiring Manager (Facilities Manager)
- 2nd Stage: HR & Senior Leadership
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