Technical Support EngineerSalary: Up to £53,000 per annum (DOE)Location: Clevedon (Hybrid working available)Industry: Technical Support / Engineering / Customer SupportReporting to: Technical Support Manager
Overview
We are seeking a proactive and technically capable Technical Support Engineer to provide high-quality reactive and proactive technical support to customers and regional support teams.
This role is focused on diagnosing and resolving product non-conformities and application issues, while supporting new product introductions, upgrades, and ongoing technical improvements across the product lifecycle.
Key Responsibilities:
Technical Customer Support
- Provide professional technical support to regional customer support teams
- Diagnose and resolve product non-conformities and application-related issues
- Support customers and internal teams in problem resolution using technical analysis and product knowledge
Product & System Support
- Support introduction and maintenance of new product families, systems, and upgrades
- Contribute to technical reviews, documentation, training, and support deliverables
- Assist with product maintenance (PM/CM) activities and lifecycle support
Problem Solving & Continuous Improvement
- Investigate and resolve technical issues in collaboration with product specialists and engineering teams
- Drive technical feedback loops and share lessons learned across regional teams
- Support validation testing, solution implementation, and follow-up activities
Documentation & Reporting
- Record all technical activity in EMS reporting systems
- Produce detailed problem reports and status updates
- Publish technical findings to support ongoing knowledge development
Stakeholder & Cross-Team Collaboration
- Interface professionally with customers, suppliers, and internal engineering teams
- Support knowledge sharing between regional and product company teams
- Contribute to continuous improvement of support processes and technical capability
Skills & Experience Required
- Engineering degree or relevant technical apprenticeship with experience
- Experience working with EMS systems (essential)
- Strong technical troubleshooting and problem-solving ability
- Excellent communication skills (written and verbal)
- Ability to work independently and in complex technical environments
- Strong interpersonal and teamwork skills
- Customer-facing experience with ability to manage technical discussions professionally
- Ability to prioritise workload and deliver within agreed timescales
- Proactive, self-motivated, and resourceful approach
In Return, You Will Receive:
Financial & Security
- Bonus up to 7.5% of basic annual salary
- Pension with company contribution of up to 8%
- Life assurance of 4 x basic salary
Health & Wellbeing
- Cash health plan
- Thriving Wellbeing Programme supporting physical, mental, and social wellbeing
- Discounted gym memberships
Time Off
- 25 days holiday (excluding Bank Holidays)
On-site Facilities
- Free parking
- Ample cycle storage, lockers, and showers
- Subsidised canteen
- Dedicated wellbeing and prayer room
ApplyIf this role sounds of interest please click apply to send your CV, or contact Kirk at Pertemps, Bristol.
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