About the role
As Perk scales, implementation has become a critical lever in the business. Not a support function, but the engine that converts signed deals into live, value-generating customers. The foundation is there. Now we need the leadership to build it into something that scales.
This is a seat on the Revenue Leadership Team, leading a function of roughly 35 FTEs, across our travel and spend modules with direct accountability for delivery performance, time-to-value, and onboarding economics.
The short version: take a capable but early-stage team, bring operational rigour, build something that performs at scale, and use AI to fundamentally change how we deliver.
What you’ll be responsible for
Delivery and performance You own implementation performance across all products and segments: delivery quality, project throughput, time-to-live, and CSAT. You’re expected to move the numbers.
Team and organisational leadership You’ll lead a team across four sub-teams, developing the mid-management layer. You’ll also shape how we work with implementation partners, defining ownership and raising the bar on quality standards.
Making implementation leaner and more scalable The manual, bespoke work that slows delivery down needs replacing with standardised packages and repeatable delivery models. A clear bias toward structured over bespoke.
Productising onboarding We want onboarding in the product, not bolted on as a services layer. You’ll work with Product and Engineering to remove manual steps, define default configurations, and build system-driven setup flows.
Technical integration ownership ERP, finance and HR integrations are the biggest source of complexity today. You’ll own this area, simplify where you can, and influence the Product roadmap to reduce friction over time.
Revenue and cross-functional alignment You’ll work closely with Sales, Account Management, and RevOps. Implementation complexity comes up in sales cycles and there’s a direct opportunity to affect win rates by making Perk easier to buy. You own that connection.
What we’re looking for
- Proven SaaS implementation or onboarding leadership at scale, with a track record of developing large teams
- Multi-product implementation experience across a portfolio, not just one product
- Hands‑on experience with technical integrations, particularly ERP or finance systems
- Ability to flex across high velocity scalable standardised implementations as well as more complex
- Measurable efficiency gains: reduced implementation time, standardised delivery models, clear before/after metrics
- A track record of using automation or product‑led approaches to reduce manual delivery work
You need to be hands‑on enough to design processes yourself, data‑driven enough to build and trust a capacity model, and commercially sharp enough to treat implementation as a P&L lever. Comfortable influencing Product and Sales without direct authority over either, and energised by building rigour into a function that’s still scaling. If you need a fully defined brief to do your best work, this probably isn’t the right role.
How we work
At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Equal opportunity employer
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
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