Desktop Support Specialist (Belfast)

Desktop Support Specialist (Belfast)

The Opportunity

This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Belfast office. This will be a 12 month Fixed Term contract.

If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.

The role:

• Providing 1st / 2nd level Helpdesk Support both onsite / remotely
• Monitor Service Desk Queue
• Installation, Configuration and Support of PCs, running Windows 11
• Troubleshooting both hardware / software / network connectivity issues on PCs/Printers
• Management of Assets
• Determine proper escalation path for non-resolved issues.

Participate in and contribute to a dynamic IT team

Skills & Attributes;

• Minimum of 2 years experience in deskside support in a corporate IT environment
• Degree / Technical certification in IT or related field
• Strong knowledge of Windows 11 / Office 365 / MS Teams
• PC / Laptop hardware configuration and troubleshooting
• Mobile Devices / Mobile OS
• AD / TCP/IP Network knowledge
• The ability to work on your own initiative and be a self-starter
• Proven planning and organisational skills
• Exceptional problem solving and troubleshooting skills
• The willingness and ability to work co-operatively with others as part of a team
• Frequent travel to our regional offices for onsite visits

Good interpersonal and communication skills

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