We’re looking for an experienced and commercially focused General Manager to lead operations at London Museum Docklands.
This is a senior leadership position responsible for overseeing all site operations across multiple outlets within a dynamic 7‑day operation, ensuring exceptional service delivery, commercial performance, client satisfaction, and operational excellence. Working closely with the Director of Operations and wider leadership team, this role offers the opportunity to lead a high‑performing management team within a values‑led hospitality environment, with a strong focus on premium guest experiences, operational innovation, sustainability, and long‑term business growth.
Operations
- Lead the day‑to‑day operation across all outlets within the building, ensuring consistently high standards and seamless service delivery.
- Provide hands‑on leadership during service, VIP visits, and high‑profile events to maintain operational excellence and guest satisfaction.
- Oversee operational systems, cleanliness, organisation, and presentation across all front‑ and back‑of‑house areas.
- Work collaboratively with facilities, security, reception, client teams, and wider departments to ensure smooth building‑wide operations.
People and Culture
- Lead, motivate, and develop management teams across all operational areas, fostering a culture of professionalism, accountability, and collaboration.
- Oversee recruitment, onboarding, succession planning, and performance management to support team development and retention.
- Manage labour planning, rota management, payroll sign‑off, and absence management to ensure operational efficiency.
- Ensure training, coaching, and development programmes are delivered effectively and aligned with company standards and values.
Financial and Commercial Performance
- Drive and maximise site‑wide revenue, labour efficiency, and cost control across all operational areas.
- Monitor business performance through regular reviews of sales, labour, stock, and operational KPIs, identifying opportunities for continuous improvement.
- Work closely with central and on‑site teams to deliver promotional activity, guest engagement initiatives, and revenue‑driving opportunities.
- Support long‑term business growth through operational innovation, market awareness, sustainability initiatives, and strategic planning.
Communication and Standards
- Act as the key point of contact for client representatives and internal stakeholders, building strong and collaborative relationships.
- Lead daily briefings, weekly management meetings, and cross‑departmental communication to ensure alignment across all teams.
- Monitor guest feedback, complaints, and operational reporting, ensuring timely follow‑up and continuous improvement.
- Maintain full compliance with company standards, health & safety requirements, and operational procedures across the site.
What do we offer in return?
- Sales Bonus
- Company Sick Pay
- Life Insurance (2× annual salary)
- 50% discount in our restaurant and 25% off at our cafés
- Holidays increasing with length of service
- Loyalty bonuses in line with the length of service.
- One paid day off each year to get involved in community or charity volunteering activities
- Retail, Grocery and Gym Discounts
- Cycle to Work Scheme
- Refer a friend scheme
- Learning and Development Portal and further education with apprenticeship programs
- G&F Support Scheme
- Hospitality Action – Access to a confidential Employee Assistance Programme (EAP)
Green & Fortune is committed to fostering a diverse, equitable, and inclusive workplace. We encourage applications from individuals of all backgrounds and fully support candidates with disabilities throughout the recruitment process. If you require any adjustments, please contact our People team at people@greenandfortune.co.uk.
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