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Loan Agency is part of the Transaction Processing Unit within the Operations Division for EMEA. Transaction Processing provides efficient and accurate processing, ranging from single‑touch, single entry to multi‑touch, complex transaction processing.
The Facility Agent is responsible for managing a portfolio of Syndicated Loans and for managing events on each Facility in accordance with Facility Agreements and Market Practice. Acting on behalf of a syndicate of lenders, the Facility Agent must deal with scheduled and unscheduled events, issues and queries, administer them quickly and efficiently in accordance with the relevant Facility Agreement.
Main Purpose of the Role
- The Loan Agency AVP will monitor and control daily workflows, including assigning tasks to analysts to ensure completion of daily obligations.
- The AVP will manage the onboarding of new or refinanced deals in accordance with Head Office rules, regulations, contracts, agency agreements and compliance policy, supporting the Loan Agency analysts with their daily tasks and acting as a first point of escalation.
Key Responsibilities
- Provide support and guidance to junior team members to facilitate completion of daily obligations and new deal capture in accordance with head office rules and regulation.
- Ensure accurate verification of junior team members’ work.
- Assist line management in controlling daily workflows to ensure timely completion of obligations.
- Escalate issues for junior members, solve routine queries, and seek decision making when necessary.
- Assist in the creation, review and maintenance of policies and procedures to ensure accuracy.
- Provide general support to facilitate implementation of projects as required.
- Communicate and negotiate with stakeholders, including front office, lenders, external legal counsel and borrowers, to administer events on a portfolio of loans.
- Act as first point of contact for issue resolution and escalation, using specialised knowledge to solve routine issues.
- Build relationships throughout MUFG to establish a peer network, gather relevant information and support effective inter‑departmental collaboration.
- Operate as product specialist, providing subject‑matter expertise where required.
Work Experience
- Previous experience working in a manual operations environment.
- Experience working in a fast‑moving environment under time pressure while maintaining strong attention to detail.
- Previous experience with syndicated or agency loan operations.
- Experience facilitating calls and meetings with external legal counsel, borrowers and lenders.
- Excellent client service skills.
Skills and Experience
Essential
- Strong computer literacy skills, including Microsoft Office.
Preferred
- Knowledge of DebtDomain.
Education and Qualifications
Essential
- A‑level or equivalent education.
Preferred
- Bachelor’s degree preferable.
Personal Requirements
- Excellent communication skills.
- Results‑driven with a strong sense of accountability.
- Proactive and motivated approach.
- Ability to operate with urgency and prioritise work accordingly.
- Strong decision‑making skills and sound judgement.
- A structured and logical approach to work.
- Strong problem‑solving skills.
- Creative and innovative approach to work.
- Excellent interpersonal skills.
- Ability to manage large workloads and tight deadlines.
- Excellent attention to detail and accuracy.
- Calm approach, capable of performing well in a pressured environment.
- Strong numerical skills.
- Excellent Microsoft Office skills.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
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