Service Delivery Manager

Service Delivery Manager – Gloucester

Join a rapidly growing healthcare service provider managing over 200 contracts across 40 NHS Trusts.

Role Summary

Based within Gloucester, you will manage day-to-day service delivery, lead on-site coordinators, and ensure smooth supply chain operations to prevent service delays. You’ll work closely with the Regional Service Delivery Manager and Operations Director.

Key Responsibilities

• Manage supply chain and subcontractors proactively
• Act as main contact for contracts
• Lead and support on-site coordinators
• Ensure timely stock distribution and purchase order authorisation
• Train Trust staff on company systems
• Maintain clear communication with Trust, suppliers, subcontractors, and teams
• Support surgical units with administration and purchasing
• Provide data analysis and assist with clinical trials when required
• Attend key meetings with Trust and suppliers

Skills and Experience

• Excellent interpersonal, written, and verbal communication skills
• Strong IT skills, including MS Office and data handling
• Highly organised with strong time management and prioritisation abilities
• Ability to work well under pressure and meet tight deadlines
• Self‑motivated with excellent customer service focus
• UK driving licence desirable

Benefits

• 26 days annual leave plus UK bank holidays
• Pension scheme with 5% employer contribution
• Discretionary bonus scheme
• Private healthcare (Aviva & MediCash)
• Enhanced maternity and paternity packages
• Company sick pay
• Bike2Work voucher scheme

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