Hybrid Lead User Researcher — Shape Digital Journeys & AI

Sky is seeking a Lead User Researcher to enhance our understanding of customer needs within the Digital Customer Experience team. This role involves leading research initiatives and collaborating across teams to improve digital customer journeys on the My Sky app.

The ideal candidate will have expert skills in user research methodologies and tools, as well as a strong ability to influence strategy and champion design initiatives. Enjoy a hybrid working model while contributing to great customer experiences!

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