PALS & Complaints Lead — Patient Experience Champion

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Nottingham University Hospitals NHS Trust is seeking a Patient Advice and Liaison Service & Complaints Lead to manage the Complaints and PALS Team. The role involves ensuring high standards, effective patient involvement, and managing a busy workload while maximizing team performance.

Applicants should possess a relevant degree, extensive experience in complaints management, and excellent communication skills. The position is pivotal in enhancing patient experience within the NHS.

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