Asset Officer

The Asset Officer supports the Assets Team in delivering high-quality service to residents by maintaining accurate asset data, managing enquiries, and coordinating data for major works procurement.

Responsibilities

• Support the Assets Team in delivering a great service to residents, ensuring that assets systems data is accurate and validated. Working with colleagues in the organisation to improve the ways we collect, manage and develop our asset data. This includes land registry enquiries.
• Gather intelligence about Havebury’s assets and assist in the planning of investments by recording, maintaining, and reporting management information about our assets and contracts.
• Work alongside internal teams regarding replacement and investment enquiries, as well as general enquiries.
• Work closely with the Asset Data and Surveying Manager coordinating data for major works procurement, including planned investment for properties over a 30-year period.
• Work closely with the Asset Data and Surveying Manager to work on ways to improve our financial and customer services.
• Be a key point of contact for the Asset team when it comes to Asset management enquiries and administration support to the team, including both internal and external customers.
• Support the wider Asset Data and Surveying Team in administration tasks such as booking appointments, raising purchase orders, and handling enquiries.

Qualifications

• Experience within a customer-facing role, dealing with members of the public including handling difficult situations.
• Experience working in an administration role.
• Excellent communication skills, both written and verbal.
• Exemplary organisation and prioritisation skills, with the ability to work on own initiative.
• Excellent IT skills, particularly Microsoft Excel.

Benefits

• Annual salary of £30,683.69.
• Hybrid working conditions from home and our office in Bury St Edmunds.
• Flexible working around a 37 hour week.
• Annual leave – 28 days per year (plus bank holidays), increasing to 32 days when you reach your 3rd year. You can buy, sell or carry over up to 5 days of annual leave each year.
• Pension – between 7% and 12% depending on individual contribution.
• Life assurance – a payment of 3× your salary.
• Annual flu jab – provided each winter to all employees.
• Electric vehicle salary sacrifice scheme – plus free electric charging points.
• Competitive medical cashback plan.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

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