Knowledge Hub Lead for Outstanding Customer Service

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Marks and Spencer is seeking a proactive Knowledge Manager to enhance knowledge support for their Customer Service teams. The role involves owning The Knowledge Hub, ensuring access to accurate information, and leading the knowledge lifecycle to maintain content quality.

The ideal candidate has expertise in knowledge management tools, excellent communication skills, and a commitment to continuous improvement. Benefits include a 20% discount, discretionary bonuses, and various wellbeing support services.

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