Stage 2 & Housing Ombudsman Lead — Complaints & Compliance

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Service Care Solutions in London is looking for a Stage 2 and Housing Ombudsman Lead to oversee complaints management and improve service quality. This hybrid position offers a full-time, fixed-term contract for 24 months with a salary of £44,000 per annum.

Ideal candidates will have a minimum of 2 years' experience in a housing association and a strong understanding of Housing Ombudsman guidelines. Responsibilities include managing complex cases and providing training to staff.

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