Organisation: Leicestershire County Council
WorkLocation: County Hall, Groby Road, Glenfield, Leicestershire, LE3 8RA
Salary: £35,451 – £39,165 per annum (pro‑rata for part‑time) (Pay award pending)
WorkingHours: 37 hours per week.
ContractType: Permanent
Closing Date: 7th June 2026
Interview Date(s): Week commencing 22 June 2026
About the Role
We are looking to recruit a Quality and Contract Officer whose role is to:
- Monitor service providers and contractual arrangements and take action to address performance issues.
- Collaborate with providers of adult social care services to improve practice and performance so people have better outcomes.
- Identify, risk assess and manage potential safeguarding, quality and compliance issues.
- Seek feedback from people who use the service, their carers and stakeholders on the services they have received.
An enhanced DBS check is required for this post.
For information on our approach to the recruitment of ex‑offenders, please see our policy statement.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- NVQ level 4 qualification in a relevant subject or equivalent level of relevant experience.
- Experience and knowledge of providing social care or health services.
- Experience of preparing written and financial report.
- Understanding of risk management at an operational level.
- Ability to recognise good performance and address poor performance collaboratively using the providers knowledge and expertise to develop an outcome‑based solution.
- Experience of successfully managing relationships with internal / external colleagues and partners.
- Self‑motivated and the ability to meet demanding timescales and work under pressure.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term‑time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
Contact
Natalie Smith Senior Quality Manager
Telephone: 0116 305 2848
Email: Natalie.X.Smith@leics.gov.uk
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