Zopa was founded in 2005 as the first peer‑to‑peer lending company. In 2020 we launched Zopa Bank, a bank that listens to our customers’ concerns and does the opposite. We are redefining banking by putting people at the centre of everything we do. Find out more at Zopa.com.
The Team
The Delivery function is responsible for the first‑class delivery of priority projects across product and engineering. As a Delivery Manager, you will work with product and technical leads and various stakeholders to provide structure, coordination, visibility and momentum for some of the most exciting and impactful changes happening at Zopa Bank. You will work on a variety of projects and engage multiple areas of the business, often expected to lead multiple projects simultaneously.
A Day In The Life
- Project Planning & Scheduling: You will develop detailed project plans, schedules, and timelines. You will work with product and engineering teams to define project scope, goals and deliverables.
- Stakeholder Management: Identify and engage with all stakeholders, communicate project expectations and updates to stakeholders, and facilitate steering committees.
- Risk Management: Work with the project team to surface risks and issues, develop and implement risk mitigation strategies.
- Leadership: Lead and motivate project team members, providing guidance and support as needed.
- Project Governance: Ensure adherence to risk and governance processes, and facilitate project governance meetings.
- Relationship Building: Build and maintain strong relationships with key project stakeholders, contributors and sponsors.
- Communication: Ensure effective communication within the project team and with external stakeholders, prepare and present regular status reports.
- Change Management: Work with key stakeholders to embed change effectively.
- Coaching & Mentoring: Coach individuals and teams to address dysfunctions and improve delivery outcomes. Mentor junior colleagues in industry best practice and Zopa ways of working.
About You
- You have experience in a delivery‑related role.
- You have strong communication skills.
- You have experience managing medium/large multi‑team projects.
- You have experience managing both technical and non‑technical projects.
- You have worked closely with product managers and software engineers.
- You have experience building and maintaining detailed project plans.
- You are a keen problem solver and can navigate ambiguity effectively.
- You have experience managing senior and C‑level stakeholders.
- You have a solid understanding of change management principles.
- You can prioritize effectively and know when to seek guidance.
- You are proactive in identifying and addressing your development needs.
- You are happy to come into the office at least 2 times a week or as required.
At Zopa we value flexible ways of working
We value face‑to‑face collaboration and a good work‑life balance. This hybrid role requires you to come to our London office 2‑3 days a week. You’ll also have the option of working from abroad for up to 120 days a year, subject to having the right to work in the country of choice.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum, and are proud of a culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
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