Senior Underwriter, Underwriting & Claims Services, Protection, Europe
Job Title: Senior Underwriter, Underwriting & Claims Services, Protection, Europe
The Role
The role of Senior Underwriter, Underwriting & Claims Services, Protection, Europe is to provide high quality underwriting assessments and support key underwriting and claims related activities within the underwriting and claims team in the Europe region. As a Senior Underwriter, you will be working closely with the Manager, Underwriting & Claims Services, Protection, Europe & North America to develop and implement an underwriting and claims proposition that meets both client needs as well as being consistent with PL Re’s strategic focus. Additionally, you will be expected to assist with the management of a portfolio of insurance and UnderwriteMe partner clients.
Client Referrals
- Provide high quality assessments of client referrals in line with agreed risk philosophies, exercising judgment to ensure work is conducted within SLAs. This includes approving referrals that exceed the assessor’s delegated authority.
- Continuously challenge current practices and improve processes and documentation.
- Leverage all aspects of Chorus, including portal and cross-regional working, to further optimise underwriting and claims activities.
Internal Governance, Training, System Enhancement, Ocean Development
- Maintain awareness and understanding of relevant regulatory changes and their impacts on the insurance and reinsurance markets.
- Maintain knowledge of and contribute to the regular maintenance of risk management policies.
- Identify role‑relevant knowledge gaps within the team and deliver appropriate training to ensure all identified gaps are fully addressed, resulting in a more skilled and knowledgeable team.
- Lead or serve as SME for Chorus, with responsibility for continuous efficiency gains and user testing of new functionality.
- Support Ocean development work, including client engagement regarding risk philosophy changes and client‑requested enhancements.
- Provide informal and formal mentoring/training to develop team members and may supervise the work of others.
Client Engagement and Training
- Use deep understanding of clients’ businesses and market differentiators to enhance relationships through engagement and training, ensuring client loyalty and satisfaction. Leverage this knowledge to strengthen client partnerships, positioning PL Re as market leaders.
Client Auditing and UnderwriteMe Rules Auditing
- Audits plans are developed and audits conducted accordingly, including providing support for client activities such as quote due diligence and new client onboarding.
- Participate in, lead, or approve external audits, including the preparation and execution of reports, and the tracking and completion of audit actions. Audit actions include the review and planning of future audits, case referral criteria, cedant authorities, and other related activities.
- UnderwriteMe rules are audited to ensure alignment with risk philosophies and to identify opportunities for improving STA and/or risk selection.
Client Strategy and Solutions
- Play an active role in developing innovative underwriting and claims solutions for key PMF clients, fostering a client‑focused and growth orientated culture. This includes collaborating with Strategic Analytics, UnderwriteMe, Pricing and Client Solutions with a Deal Team mentality to produce desired outcomes.
- Contribute to market strategy by supporting key marketing, business development, and pricing activities including the use of UnderwriteMe data.
- Maintain a strong knowledge of all aspects of UnderwriteMe products and strategy and contribute to the execution of UnderwriteMe’s strategy.
- In collaboration with UnderwriteMe, deliver on the Future of Underwriting and Claims visions including claims engine implementations and supporting the development of the AI Engine.
Qualifications & Experience
- Proven experience working in a life underwriting and claims department in an insurance or preferably a reinsurance company environment at a senior level.
- Experience handling underwriting for all major products.
- Competent user status for MS Word, MS Excel and MS Outlook or similar e‑mail product.
- Good working knowledge of Life insurance industry regulations.
Benefits (Only for Permanent and Fixed Term Employees)
- Leave
- 25 days of annual leave with option to buy/sell more days
- Adoption and fertility leave
- Generous enhanced parental leave
- Healthcare
- Comprehensive private insurance coverage for employee and dependents
- Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary
- Optical benefits
- Savings & Retirement
- 15% combined employee/employer contributions
- Wellness
- Subsidised gym membership
- Access to Employee Assistance Program
- Cycle to Work and Electric Car Salary Sacrifice Scheme
- Time off for volunteering
- Charitable matching of employee donations
Pacific Life Re Values
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.
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