Job title: Credit Controller
Salary: Up to £33,000 dependent on experience + benefits
Location: London, NW1
Job type: Permanent
Hours: Full-time
The role
London Spine Clinic, part of The London Clinic, is seeking a Credit Controller to support its specialist team of 10 consultants and therapists. Acting as the first point of contact for patients, insurance providers and third parties, the successful candidate will deliver a professional and efficient service at all times.
The role involves overseeing the end-to-end credit control process, ensuring outstanding balances are collected in line with agreed terms, monitoring aged debt, resolving billing queries and producing reports to support performance. Strong communication skills, attention to detail and the ability to build positive working relationships are essential for success in this role.
About us
Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with eight state-of-the-art facilities in the heart of London’s medical community around Harley Street. As a charity, we reinvest in cutting‑edge treatments, technology, and facilities to benefit our patients, staff, and the wider community.
We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.
Key Duties
- Manage and maintain accounts
- Ensure timely collection of payments from patients, insurers and any 3rd party
- Monitor aged debt and follow up on outstanding balances in line with agreed terms
- Resolve and investigate billing queries
- Handle sensitive financial discussions with patients in a professional and empathetic manner
- Maintain accurate and up-to-date financial records
- Prepare regular reporting on debtor performance and collection activity
- Identify trends, risks and opportunities for process improvements
- Ensure compliance with healthcare billing procedures, insurance processes and relevant regulations
- Apply strong analytical, organisation and communication skills in day‑to‑day tasks
Skills and Experience
- Strong sense of patient focus, and commitment to delivering exceptional customer service in a hospital setting.
- Experience of handling a diverse workload in a busy setting
- Ability to work effectively with people from a range of diverse backgrounds, as well as a range of healthcare professionals.
- Excellent organisational and interpersonal skills
- Excellent verbal and written communication skills
- Proficient with Microsoft Office: Word/Excel/Outlook
- Able to work on own initiative
- Able to handle patient data and information in a confidential and sensitive fashion
- Able to analyse problems and to develop practical and workable solutions to address them.
- Able to persuade and influence people to engage in service improvements.
Benefits
- Private Medical Insurance
- Contributory pension scheme (total contribution up to 20%)
- Life assurance
- Travel season ticket loan
- Family friendly benefits
- A range of retail discounts
- Excellent career development; with clear career pathways and access to further education
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre‑employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply – we would love to hear from you regardless of your background.
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