Department: Accounts
Company: Canary Wharf Limited
Reporting to: Accounts Receivable & Billing Manager
4 days office / 1 WFH
Salary: £36k circa
Job Summary
The Credit Controller will be responsible for ensuring timely collection of rent and service charges, maintaining accurate records, and building strong relationships with tenants and internal stakeholders.
Main Responsibilities
- Credit Control Management: Oversee the collection of rent and service charges from tenants, ensuring timely payments and reducing arrears.
- Credit Policy Adherence: Adhere to existing credit policies. Ensuring best practice across the Accounts Receivable function.
- Tenant and Client Relations: Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations.
- Collections Management: Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimise delinquencies and maximize cash flow.
- Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimise financial losses.
- Tenant Communication: Maintain regular contact with tenants regarding outstanding payments, resolving any queries or disputes promptly and professionally.
- Record Keeping: Maintain accurate and up-to-date records of all transactions, including payment receipts, tenant correspondence, and account reconciliations.
- Reporting: Prepare regular reports on the status of accounts, highlighting any issues or areas of concern to senior management.
- Legal Proceedings: Initiate and manage Enforcement proceedings for debt recovery when necessary, liaising with Bailiffs and other enforcement agencies.
- Internal Collaboration: Work closely with property managers, accountants, and other internal teams to ensure a cohesive approach to credit control.
- Process Improvement: Identify and implement improvements to credit control processes and systems to enhance efficiency and effectiveness.
Person Specification
- Previous experience of the property industry desirable, combined with a minimum of 4 years’ experience in credit control and a strong knowledge of the end to end credit control process.
- Must be numerate, computer literate and possess good communication skills.
- Excel experience within a Windows environment including Lookups, Pivots and IF formulae.
- Must have ability to work under pressure, use their initiative and have a flexible yet ordered approach to their work.
- Confident, assertive and strong attention to detail.
- Experience of working in a high volume and target driven environment.
What We Offer
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross‑department experience and on‑the‑job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
- Comprehensive benefits including pension and insurance plans, health benefits, subsidised gym membership, store discounts and family leave.
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