Hire Association Europe (HAE) and Event Hire Association (EHA) are leading trade associations for the plant, tool, equipment, and event hire industries. Serving over 800 members globally, they offer a comprehensive range of services, including insurance, legal advice, marketing support, safety resources, and lobbying. HAE EHA is dedicated to supporting businesses with the expertise and resources needed to thrive. The organisation’s professional services make it a cornerstone of the hire and event industries.
Job Location: Head Office/Remote/Home based.
Type: Permanent Role.
The Role
This role will require an experienced auditor to be responsible for managing and conducting assessments of companies throughout the U K. To manage and perform SafeHire Private Standard audits, SSIP (PAS91) audits, ISO system and/or technical audits/assessments to evaluate the competence and conformity of customers against specified standards and regulatory requirements. To manage relationships with assigned customers throughout, in order to achieve delivery of objectives and meet customer expectations.
About HAE
Hire Association Europe (HAE) & Event Hire Association (EHA), the leading trade associations for businesses in the tool and event equipment hire sector,located on Birmingham Business Park, Solihull.
About You
- You must have proven ability to maintain and develop positive working relationships both internally and externally.
- Present a positive and professional image at all times.
- Maintain occupational competencies by attending informal/formal training.
- Strong attention to detail with high level organisational skills and self-management.
- Excellent interpersonal skills.
- Ability to prioritise workloads.
- Effective team working skills and collaboration in efficient task management.
Key Responsibilities
- To work as a lead and/or technical auditor (as applicable) for a defined caseload.
- Manage the accreditation of assigned customers to ensure that all audits are effectively managed with completion meeting defined timescales, including the production and delivery of assessment reports.
- Be accountable for each audit of assigned customers to ensure that the service provided is fit for purpose, delivering robust findings, justifiable conclusions and recommendations.
- Ensure that effort associated with the audits and management of customers is commensurate with their scope and scale of accredited activities.
- Ensure policies and procedures in both technical and administrative areas related to the delivery of customer work is completed both compliantly and promptly.
- Provide ‘added value’ guidance on how accreditation and audit standards could be used by customers to support their growth and development.
- Develop and maintain strong effective working relationships with assigned customers, specifically:
- Proactively manage the customer’s relationship, providing support and guidance to the customer at all levels in relation to the processes.
- Communicate clearly and effectively to ensure customers are provided with necessary and relevant information regarding their activities.
- Manage relationships such as to reduce the likelihood of conflicts arising between Certification Services and the client or HAE member, with the ability to mediate where such conflicts do arise, whilst ensuring accreditation requirements are met.
- Investigate and assist with resolution of complaints against HAE or complaints raised by 3rd parties regarding customers.
- Take ownership of and responsibility for work performed for the customer from inception to completion to ensure expectations are managed and excellent customer service is provided.
- Have an awareness of the customer’s financial standing and terms with HAE, highlight and assist in the resolution of issues with outstanding debt.
Qualifications
- Must have up to date experience, knowledge and understanding of the hire sector for plant, tools and equipment.
- Minimum of 5 years’ relevant industrial experience with a minimum of 2 years in the last 5 years working in the hire industry.
- NEBOSH Certificate (NGC3 or Diploma) is required for this role.
- Ideally hold a qualification as a minimum as listed within ‘Assessing and Assuring Quality of Assessment’ holding one of the following: BS EN ISO 9001:2015 QMS Lead Auditor Qualification, and/or: BS EN ISO 45001 OHS Lead Auditor Qualification and/or BS EN ISO14001:2015 Lead auditor Qualification.
- Full UK driving licence.
- UK resident with easy access to major travel routes.
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