Operational Analyst, Contact Centre (Hybrid Norwich)

Appello is seeking an Operational Analyst to provide insight and support to Careline365’s contact centre. This role requires strong analytical skills and experience in commercial analysis. Candidates should have advanced Excel capabilities and practical knowledge of BI tools like Tableau.

The position offers hybrid working based in Norwich, with responsibilities including performance monitoring and reporting. The ideal candidate will possess a relevant bachelor’s degree and experience in data-led environments.

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