Be the reassuring face of policing in your community
Do you thrive helping people in difficult situations?
Can you stay calm, compassionate and professional when others need support the most?
As an Enquiry Officer with Avon and Somerset Police, you will often be the very first person someone speaks to when they need help, reassurance or protection. Whether someone is reporting a crime, seeking advice or arriving in crisis, your role could make a lasting difference to their experience and outcome.
This is a unique opportunity to work at the heart of your community in a truly people-focused role where no two days are ever the same.
The Role
Step inside the role of an Enquiry Officer and discover how you could make a real difference in your community. Watch our recruitment video here: Make a Difference on the Front Line as an Enquiry Officer | Avon and Somerset Police
Our Enquiry Offices are based within police stations across the force area and provide vital front-line support to members of the public, visitors, partner agencies and police staff.
As an Enquiry Officer, you will be based at Burnham-on‑Sea Police Station and will act as a key point of contact for people seeking help, support or guidance.
From the moment the doors open, every day brings something different.
You could be helping someone report a theft, supporting a vulnerable victim of crime, assisting someone experiencing distress or helping manage sensitive enquiries linked to missing persons, fraud, hate crime or sexual offences.
This role requires empathy, resilience and professionalism. You will regularly support people during some of the most difficult moments of their lives and your calm approach could have a significant impact on how supported and safe they feel.
What You’ll Be Doing
Key responsibilities include:
- Acting as the first point of contact for members of the public, visitors and partner agencies
- Responding to enquiries face‑to‑face, online and over the phone
- Supporting vulnerable people and victims of crime with empathy and professionalism
- Researching and recording information across police systems
- Managing sensitive and confidential information appropriately
- Helping to de‑escalate difficult or potentially volatile situations
- Escalating emergency situations appropriately when police intervention is required
What We’re Looking For
We are looking for individuals who are:
- Compassionate and people‑focused
- Calm under pressure
- Professional and resilient
- Strong communicators with excellent interpersonal skills
- Comfortable adapting to rapidly changing situations
- Confident using IT systems and learning new technology
- Able to manage sensitive and distressing information appropriately
Experience in customer‑facing roles such as reception, hospitality, retail, healthcare or public services would be highly beneficial, although full training will be provided.
Additional language skills or sign language experience would also be welcomed but are not essential.
Why Join Us?
This is far more than a customer service role.
As an Enquiry Officer, you will play a vital role in helping people access support, safeguarding vulnerable individuals and creating positive experiences during difficult circumstances.
We offer:
- Full training and ongoing support
- A rewarding and meaningful career
- Opportunities to develop valuable public service skills
- A supportive and inclusive team environment
- Access to a range of wellbeing and staff support services
- The opportunity to make a genuine difference within your local community
Role Details
- Permanent part‑time position
- 22.2 hours per week
- Monday to Wednesday
- 10:00am – 6:00pm
- Based at Burnham‑on‑Sea Police Station
- Salary: £27,204 – £29,859 pro rata
About Avon and Somerset Police
We believe diversity is a strength and individuality is an asset.
We are committed to building one of the most inclusive police services in the country and welcome applications from people from all backgrounds and communities.
Interested?
If you are looking for a role where you can support others, make a meaningful impact and become a trusted part of your community, we would love to hear from you.
#J-18808-Ljbffr”, “datePosted”: “2026-05-23”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Avon and Somerset Police”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__439696616__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=747” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Burnham on Sea” } } }Be the reassuring face of policing in your community
Do you thrive helping people in difficult situations?
Can you stay calm, compassionate and professional when others need support the most?
As an Enquiry Officer with Avon and Somerset Police, you will often be the very first person someone speaks to when they need help, reassurance or protection. Whether someone is reporting a crime, seeking advice or arriving in crisis, your role could make a lasting difference to their experience and outcome.
This is a unique opportunity to work at the heart of your community in a truly people-focused role where no two days are ever the same.
The Role
Step inside the role of an Enquiry Officer and discover how you could make a real difference in your community. Watch our recruitment video here: Make a Difference on the Front Line as an Enquiry Officer | Avon and Somerset Police
Our Enquiry Offices are based within police stations across the force area and provide vital front-line support to members of the public, visitors, partner agencies and police staff.
As an Enquiry Officer, you will be based at Burnham-on‑Sea Police Station and will act as a key point of contact for people seeking help, support or guidance.
From the moment the doors open, every day brings something different.
You could be helping someone report a theft, supporting a vulnerable victim of crime, assisting someone experiencing distress or helping manage sensitive enquiries linked to missing persons, fraud, hate crime or sexual offences.
This role requires empathy, resilience and professionalism. You will regularly support people during some of the most difficult moments of their lives and your calm approach could have a significant impact on how supported and safe they feel.
What You’ll Be Doing
Key responsibilities include:
- Acting as the first point of contact for members of the public, visitors and partner agencies
- Responding to enquiries face‑to‑face, online and over the phone
- Supporting vulnerable people and victims of crime with empathy and professionalism
- Researching and recording information across police systems
- Managing sensitive and confidential information appropriately
- Helping to de‑escalate difficult or potentially volatile situations
- Escalating emergency situations appropriately when police intervention is required
What We’re Looking For
We are looking for individuals who are:
- Compassionate and people‑focused
- Calm under pressure
- Professional and resilient
- Strong communicators with excellent interpersonal skills
- Comfortable adapting to rapidly changing situations
- Confident using IT systems and learning new technology
- Able to manage sensitive and distressing information appropriately
Experience in customer‑facing roles such as reception, hospitality, retail, healthcare or public services would be highly beneficial, although full training will be provided.
Additional language skills or sign language experience would also be welcomed but are not essential.
Why Join Us?
This is far more than a customer service role.
As an Enquiry Officer, you will play a vital role in helping people access support, safeguarding vulnerable individuals and creating positive experiences during difficult circumstances.
We offer:
- Full training and ongoing support
- A rewarding and meaningful career
- Opportunities to develop valuable public service skills
- A supportive and inclusive team environment
- Access to a range of wellbeing and staff support services
- The opportunity to make a genuine difference within your local community
Role Details
- Permanent part‑time position
- 22.2 hours per week
- Monday to Wednesday
- 10:00am – 6:00pm
- Based at Burnham‑on‑Sea Police Station
- Salary: £27,204 – £29,859 pro rata
About Avon and Somerset Police
We believe diversity is a strength and individuality is an asset.
We are committed to building one of the most inclusive police services in the country and welcome applications from people from all backgrounds and communities.
Interested?
If you are looking for a role where you can support others, make a meaningful impact and become a trusted part of your community, we would love to hear from you.
#J-18808-Ljbffr…