Title: Telecare Response Officer
Contract Type: Fixed Term 6 months, Part Time, 29 hours
Salary: £26,225 per annum pro rata
Reporting Office: Fiona Gardens, Manchester
Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required
Working Pattern: Monday, Tuesday, Thursday & Friday. 9:15am to 5:00pm or 8:30am to 4:15pm
Closing Date: 1st June 2026
The Telecare Response Officer will support the digital upgrade of L&Q Living’s Telecare system. You will visit client properties to exchange old analogue equipment for new digital enabled kit, install and test equipment, and provide assistance and reassurance to customers during the transition.
Responsibilities
- Plan own workload and book appointments with customers over the phone.
- Travel to client properties in a company vehicle to install, test and upgrade digital telecare equipment.
- Provide help, information, support and reassurance to customers in a time of change.
- Ensure accurate record keeping and update paper documentation and CRM system on a daily basis.
- Future proof safety and security for customers via a new improved service.
Qualifications
- Excellent customer service skills with relevant practical work experience in a customer-focused environment.
- Awareness of issues and barriers older and vulnerable customers face, ability to identify needs and provide support and guidance.
- Excellent communication and interpersonal skills; able to make people feel at ease.
- Effective time management and organisational skills.
- Full current driving licence.
Benefits
- 25 days annual leave rising to 30 days with length of service + bank holidays.
- Westfield Health Cash Plan.
- Excellent pension plan.
- Non-contributory life assurance.
- Up to 21 hours volunteering paid days.
- Lifestyle benefits.
- Employee Assistance Programme.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
#J-18808-Ljbffr…