Band 7 Senior internal communications manager
The Royal Free London (RFL) is entering an exciting new chapter, following the integration of North Middlesex University Hospital and its community services into our group. Together, we now deliver world-class care across four major hospitals and more than 70 satellite sites, reaching communities across north London and beyond.
At the heart of this is our award-winning communications team, responsible for shaping our voice and sharing the stories that define who we are – our people, our achievements and our ambitions.
Working in a fast-paced, high-profile environment, the team delivers clear, proactive and impactful communications to a wide and varied audience – including 18,000 staff, over a million patients each year, and key partners such as media, GPs, governors, members and NHS organisations.
From leading staff communications and managing our intranet and digital channels to handling media enquiries, driving stakeholder engagement and producing compelling content, the team plays a vital role in keeping people informed, connected and engaged.
This is a high-impact, rewarding place to work – ideal for someone who wants to help shape the voice of one of the NHS's largest and most forward-looking trusts.
Main duties of the job
The senior internal communications manager will lead a small, dynamic team delivering high-quality internal communications and staff engagement across the Royal Free London.
This role is central to ensuring our people are consistently informed, connected and engaged. You will oversee the development and delivery of clear, accessible and impactful communications so colleagues across our health units, corporate services and satellite sites understand what is happening across the organisation and what it means for them.
You will lead strategic campaigns, projects and relationships, balancing multiple priorities in a fast-paced environment.
You will play a key role in shaping communications that support organisational priorities, strengthen culture and improve staff experience.
A skilled and experienced communicator, you will bring excellent writing ability, sound judgement and strong stakeholder management skills, with the confidence to influence and advise colleagues at all levels. You will be a creative thinker and effective project manager, able to translate complex information into clear, consistent and engaging messages for diverse audiences.
You will work closely with leaders/managers to ensure communications are effectively cascaded to teams. You will partner closely with the people team to develop communications that support workforce priorities, employee engagement and organisational change.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
- Evidence of continuous professional development in communications/PR
Experience
- Specialist knowledge underpinned by theory and experience of internal communications
- Managing and leading a team, and leading integrated teams on projects and/or campaigns
- Maintaining effective relationships with organisational leadership
- Research and evaluation methods and techniques
- Working with sensitive/confidential issues
- Intranet management and content management systems
- Writing, editing, and producing publications
- Specialist knowledge of media, PR and marketing processes and techniques
- Basic NHS functions, structure, issues, and values
- Development of policies
- Design and print processes
- Experience of managing social media platforms and developing content for digital channels, particularly LinkedIn
Skills and Aptitudes
- Understanding of when team members need support to succeed with challenging tasks and when intervention is needed
- Able to present strategic options where opinions are divided, and the issues are highly complex
- Able to have frequent periods of concentration and cope with frequent interruptions / deal with issues as they arise, prioritising heavy workloads and managing multiple projects at the same time
- Proven organisational abilities
- Excellent written and oral communication skills, and the ability to teach others
- Able to master a complex brief quickly and interpret it for a non-specialist audience
- Analytical and data presentation skills
- Able to build confident working relationships with colleagues at all levels
- Ability to cope calmly with distressing/emotional situations
- Able to anticipate problems before they arise and offer appropriate solutions, demonstrating sound judgement
- Advanced software skills (MS Office, intranet packages, email software)
Personal Qualities & attributes
- Highly developed interpersonal communication and negotiation skills; a team player able to contribute to the wider mission of the organisation, with a supportive and flexible approach
- Self-motivated, Proactive and Positive
- Resilient to cope with challenge and criticism
- Ability to inspire confidence when presenting
- Team player, willing to 'roll up sleeves' where necessary
- Highly organised approach and ability to prioritise own work in order to meet strict deadlines and targets
- Excellent interpersonal skills with ability to work closely and effectively with staff at all levels within the organisation, including ability to persuade as well as be diplomatic
- Values diversity and difference, operates with integrity and openness
- Actively develops themselves and others
- Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness
- Demonstrable commitment to partnership working with a range of external organisations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£58,133 to £65,261 a yearper annum inclusive of HCAS
#J-18808-Ljbffr”, “datePosted”: “2026-05-23”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Royal Free London NHS Foundation Trust”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__439698120__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=13490” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Hampstead” } } }Band 7 Senior internal communications manager
The Royal Free London (RFL) is entering an exciting new chapter, following the integration of North Middlesex University Hospital and its community services into our group. Together, we now deliver world-class care across four major hospitals and more than 70 satellite sites, reaching communities across north London and beyond.
At the heart of this is our award-winning communications team, responsible for shaping our voice and sharing the stories that define who we are – our people, our achievements and our ambitions.
Working in a fast-paced, high-profile environment, the team delivers clear, proactive and impactful communications to a wide and varied audience – including 18,000 staff, over a million patients each year, and key partners such as media, GPs, governors, members and NHS organisations.
From leading staff communications and managing our intranet and digital channels to handling media enquiries, driving stakeholder engagement and producing compelling content, the team plays a vital role in keeping people informed, connected and engaged.
This is a high-impact, rewarding place to work – ideal for someone who wants to help shape the voice of one of the NHS’s largest and most forward-looking trusts.
Main duties of the job
The senior internal communications manager will lead a small, dynamic team delivering high-quality internal communications and staff engagement across the Royal Free London.
This role is central to ensuring our people are consistently informed, connected and engaged. You will oversee the development and delivery of clear, accessible and impactful communications so colleagues across our health units, corporate services and satellite sites understand what is happening across the organisation and what it means for them.
You will lead strategic campaigns, projects and relationships, balancing multiple priorities in a fast-paced environment.
You will play a key role in shaping communications that support organisational priorities, strengthen culture and improve staff experience.
A skilled and experienced communicator, you will bring excellent writing ability, sound judgement and strong stakeholder management skills, with the confidence to influence and advise colleagues at all levels. You will be a creative thinker and effective project manager, able to translate complex information into clear, consistent and engaging messages for diverse audiences.
You will work closely with leaders/managers to ensure communications are effectively cascaded to teams. You will partner closely with the people team to develop communications that support workforce priorities, employee engagement and organisational change.
About us
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
- Evidence of continuous professional development in communications/PR
Experience
- Specialist knowledge underpinned by theory and experience of internal communications
- Managing and leading a team, and leading integrated teams on projects and/or campaigns
- Maintaining effective relationships with organisational leadership
- Research and evaluation methods and techniques
- Working with sensitive/confidential issues
- Intranet management and content management systems
- Writing, editing, and producing publications
- Specialist knowledge of media, PR and marketing processes and techniques
- Basic NHS functions, structure, issues, and values
- Development of policies
- Design and print processes
- Experience of managing social media platforms and developing content for digital channels, particularly LinkedIn
Skills and Aptitudes
- Understanding of when team members need support to succeed with challenging tasks and when intervention is needed
- Able to present strategic options where opinions are divided, and the issues are highly complex
- Able to have frequent periods of concentration and cope with frequent interruptions / deal with issues as they arise, prioritising heavy workloads and managing multiple projects at the same time
- Proven organisational abilities
- Excellent written and oral communication skills, and the ability to teach others
- Able to master a complex brief quickly and interpret it for a non-specialist audience
- Analytical and data presentation skills
- Able to build confident working relationships with colleagues at all levels
- Ability to cope calmly with distressing/emotional situations
- Able to anticipate problems before they arise and offer appropriate solutions, demonstrating sound judgement
- Advanced software skills (MS Office, intranet packages, email software)
Personal Qualities & attributes
- Highly developed interpersonal communication and negotiation skills; a team player able to contribute to the wider mission of the organisation, with a supportive and flexible approach
- Self-motivated, Proactive and Positive
- Resilient to cope with challenge and criticism
- Ability to inspire confidence when presenting
- Team player, willing to ‘roll up sleeves’ where necessary
- Highly organised approach and ability to prioritise own work in order to meet strict deadlines and targets
- Excellent interpersonal skills with ability to work closely and effectively with staff at all levels within the organisation, including ability to persuade as well as be diplomatic
- Values diversity and difference, operates with integrity and openness
- Actively develops themselves and others
- Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness
- Demonstrable commitment to partnership working with a range of external organisations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£58,133 to £65,261 a yearper annum inclusive of HCAS
#J-18808-Ljbffr…