Onsite Services Engineer

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Onsite Services Engineer

Salary: 30,000 per year (plus on call allowance).

Working hours: 09:00-17:30

Location: Fully on-site in Lytham St Annes

Security Clearance: SC Clearance but candidate can start once their BPSS Clearance comes through

We are recruiting for an experienced Onsite Services Engineer to join a busy IT support team delivering high-quality onsite and deskside support services. This is an excellent opportunity for an engineer with strong troubleshooting skills and hands‑on hardware experience who enjoys working in customer-facing environments.

Key Responsibilities

• Provide onsite/deskside and remote support within SLA targets
• Perform hardware break‑fix, device replacements and IMAC activities
• Diagnose and resolve desktop, hardware, software and connectivity issues
• Manage ticket updates, escalations and user communication
• Support additional customer sites where required

Skills & Experience

• Previous IT Support, Deskside or Field Engineering experience
• Strong Windows OS and desktop/laptop troubleshooting skills
• Experience with hardware support, networking and remote access technologies
• Exposure to Active Directory and Microsoft Office / Office 365 beneficial
• Strong communication, customer service and problem-solving abilities

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