Field Service Manager

Key Details

• Salary: £50,000 – 60,000 Basic (DOE)
• Hours: Mon‑Fri – 8 am to 4:30 pm
• Location: Worcester, with occasional travel to sites
• Car / Allowance
• Company Bonus

We are looking for a hands‑on Field Service Manager to lead and elevate our client’s Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.

You’ll manage a team of Field Service Engineers, take ownership of day‑to‑day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise.

What You’ll Do

• Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
• Own day‑to‑day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
• Manage technical escalations, resolving complex issues quickly and professionally
• Oversee installation projects nationwide, ensuring deadlines and installation targets are met
• Allocate workloads and prioritise jobs to maximise responsiveness and uptime
• Identify trends, recurring issues and opportunities for continuous improvement
• Work closely with customers and internal stakeholders to deliver a best‑in‑class service
• Deliver training and upskilling across the team
• Track performance metrics and use data to improve service delivery

Requirements

• Proven experience in field service engineering, with demonstrable leadership experience
• Commercially aware, customer‑focused and solutions‑driven
• Confident managing escalations and high‑pressure situations
• Strong organisational, communication and problem‑solving skills
• Experience with service systems (CRM/ERP) and performance reporting
• Engineering degree or equivalent (Electrical/Mechanical preferred)

Why Join

• High‑impact leadership role with real ownership
• Opportunity to shape and improve service operations
• Work in a fast‑paced, customer‑focused environment

Benefits

• Car / Allowance
• Company Bonus

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