Job Overview
Are you a Technical or Scientific Service Engineer looking to concentrate your work within Manchester? Are you looking to do local site-based customer-facing work, while keeping an element of variety? Due to our rapid expansion, an opportunity has arisen for a Technical Service Engineer / Scientific Support Engineer, to manage our state-of-the-art robotics solutions within the pharmaceutical and biotechnology markets.
Salary
- Basic Salary: £52,000 – £56,000
Benefits
- Monthly £150 On-Call Allowance + £120 for additional call out
- Company Pension Scheme (minimum employee contribution of 4%, company will pay 5% and match up to 8%)
- Performance Bonus
- 25 Days Annual Holiday (plus statutory days)
- Group Income Protection Scheme
- Private Health care including optical & dental
- Life Assurance, etc.
Location
Main location: Manchester
Commutable locations: Liverpool, Stockport, Wigan, Oldham, Warrington, Knutsford, Altrincham, Wilmslow, Widnes, Rochdale, Bolton, Southport, Birkenhead
Responsibilities
- Become the service subject matter expert for customers.
- Perform remote support and diagnostics.
- Manage escalation flow to ensure timely customer follow-up until issue is resolved.
- Ensure preventive maintenance procedures, intervals, and schedules are correct and complete.
- Identify/forecast spare parts requirements.
- Utilise D365 Service Reports, RMAs & monthly KPI reports.
- Handle all service calls timely and professionally.
- Communicate with customers, R&D, Customer Service, Product Management, Manufacturing, and Sales, ensuring superior customer satisfaction.
- Provide 24/7 remote and on-site service on a rotating model.
Qualifications
- Technical background (electrical, mechanical, IT) within complex machinery, in an industry such as heavy engineering, life sciences, medical equipment, mining, automation, robotics, shipbuilding, marine, drilling, biotechnology, or similar.
- Either a technical degree, HNC, HND, or time-served professional experience equivalent.
- Strong customer‑centric/customer‑facing pedigree.
- Creative problem‑solving mindset, driven by motivation to assist customers, sales and service personnel, to overcome obstacles and challenges.
- Experience with Microsoft 365 or equivalent, Active Directory, and SQL databases.
- Experience of IP addressing, Remote Desktop Protocols, and driver support.
- Knowledge of Beckhoff TwinCAT, Elmo Studio, vision systems, and barcode reading.
- Capability of working reliably/resiliently.
- Physical requirement: Exert up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Company
We are the fastest-growing division of a multinational branded R&D manufacturing group. Our division has over 80 staff across 12 countries. For the past 75 years we have innovatively developed, pioneered, built and created customer‑led product solutions within the fields of life sciences, medical devices, robotics, and automation. We are culturally diverse, with a cooperative, down‑to‑earth environment, offering a motivating working style, modern working conditions, training and personal advancement.
Prospects
This position offers unrivalled training and development. You will have access to many resources, aiming to keep your skills fresh and at the leading edge.
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