We are excited to be recruiting for an experienced Senior Account Manager to join a fast‑growing business within the consumer products sector. This is a brilliant opportunity for someone who thrives in a hands‑on, commercially driven environment and enjoys building strong relationships with major retail customers while keeping a close eye on delivery, forecasting and service quality.
This is not a traditional role. Our client needs someone who is fully immersed in the detail, highly responsive, and able to work at pace with demanding customers who expect quick turnaround and a consistently high level of service. If you are someone who can balance commercial thinking with strong organisation, problem‑solving and urgency, this could be an excellent next move. You will have held similar Senior Account Management roles in consumer, FMCG and own‑label environments with a typical emphasis on buyer relationships, forecasting, cross‑functional delivery and private label experience.
Senior Account Manager
Salary: £45,000 – £50,000 DOELocation: Outskirts of Redhill (must be a driver due to rural location)
Benefits
- Onsite parking
- Fuel card
- Many retailer discounts to Gym/fitness wellbeing benefits via Zhoosh
- Free financial advice
- Cocktail Friday
- 2 social events a year with lots of team socials throughout the year
The Role
The Senior Account Manager will take ownership of key strategic accounts, working closely with customers and internal teams to ensure expectations are met and often exceeded. The role will involve managing critical paths, forecasting, packaging and labelling requirements, testing and certifications, and making sure every detail is handled accurately and on time.
Responsibilities
- Manage key and strategic accounts with a strong commercial focus.
- Build and maintain trusted relationships with major customers and buyers.
- Understand each account in depth to anticipate needs and solve problems quickly.
- Attend customer meetings and represent the business with confidence.
- Work closely with internal teams to ensure orders are delivered accurately and on time.
- Oversee labelling, packaging, testing, certification and compliance requirements.
- Manage critical paths and ensure key dates are met.
- Lead forecasting and ensure account requirements are communicated clearly.
- Support and mentor the sales support team where required.
- Help drive service standards across a fast‑paced, high‑demand environment.
- Be open to occasional domestic and international travel.
About You
- Proven experience in a Senior Account Manager, Key Account Manager or similar role.
- Strong background working with consumer products, FMCG, own‑label or bespoke product ranges.
- Experience dealing directly with key retail buyers and managing complex accounts.
- Highly commercial with excellent forecasting and analytical skills.
- Strong Excel skills and confidence working with data and reports.
- Excellent communication skills and a professional, credible approach.
- Strong organisational ability and a calm, solutions‑led mindset.
- Comfortable working in a fast‑moving environment where responsiveness matters.
- Experience mentoring or supporting junior colleagues would be beneficial.
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