Referral Information Officer (CDC)
Based at: Colonnades House, Doncaster
Salary details: Grade 7 £28,598 – £31,537 (pay award pending)
Contract Type: Permanent, Full Time
Hours: 37 hours per week
Closing Date: 31 May 2026
Enhanced with barred list DBS Disclosure is required for appointment to this post.
The City of Doncaster Council is a confident, ambitious organisation which puts improving the life of its residents at the centre of everything we do. You have an opportunity to be part of this in the role of Referral Information Officer.
The Multi-Agency Safeguarding Hub (MASH) is the first point of contact via telephone to respond to all referrals received into Children Services including Early Help and is a busy fast-paced team.
We are currently looking to recruit a Referral Information Officer to work in the early help hub within the MASH to assist Social Care and Early Help colleagues to identify appropriate support to families and provide advice and guidance as required. This includes being knowledgeable around thresholds and appropriate levels of intervention.
You will need to be a motivated practitioner with excellent communication skills who is able to manage the demands of working in a busy environment and have a sound understanding of thresholds and to be able to challenge appropriately to identify the appropriate resources within the Doncaster area.
You will also need to have the ability and willingness to develop a good understanding of safeguarding and levels of need with the guidance of senior colleagues and managers.
We are looking for a practitioner who will contribute to the development of the team through regular contact with partner agencies and attendance at locality meetings, as required, to maintain links with all services and share their knowledge with the team.
We value a range of experiences and skills. If you have transferable skills from other roles or voluntary work, we encourage you to apply.
In return for your contribution, we offer:
- Competitive leave entitlement
- Generous local government pension scheme
- Wellbeing support and staff networks
- Development and training opportunities
- Staff discounts and benefits schemes
- More information on benefits can be found in the attached benefits booklet.
Confirmation of appointment will be subject to a medical assessment.
EEO Statement
City of Doncaster Council is committed to meeting the needs of our diverse community and improving quality of life for all. We welcome applications from people of all backgrounds and experiences and are committed to safeguarding and promoting the welfare of children, young people, and adults.
We are a Disability Confident employer and committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled applicants who meet the minimum criteria and make reasonable adjustments as required.
Address
AddressCivic OfficeWaterdaleDoncasterDN1 3BU
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