E-commerce Service Desk Lead – AI, Automation & Ops

Leader Online is seeking an E-commerce Service Desk Manager to ensure operational excellence across e-commerce systems. The role involves leading a team, managing workload, and driving continuous improvement through AI and automation.

The ideal candidate will have experience in e-commerce, particularly with Shopify, and will be responsible for optimizing processes and coordinating projects to enhance efficiency.

Based in Hartlepool, this position offers a salary of £35,000 – £38,000, along with various benefits including a generous holiday allowance and support for mental wellbeing.

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