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Our Client
Our client is a prestige beauty brand with a growing presence across luxury retail environments. The brand is recognised for its refined approach to beauty, combining modern artistry with thoughtfully crafted products designed to enhance natural beauty.
With a strong focus on quality, design, and elevated client experience, the business has built a loyal following within the premium beauty market. As the brand continues to expand within high-end retail spaces, it is seeking passionate beauty professionals who can deliver exceptional service and represent a modern luxury beauty brand.
Overview
We are seeking a Business Counter Manager to lead retail performance and client experience within a prestigious luxury retail environment.
This role combines commercial leadership, luxury service, and team development, ensuring the counter operates as a high-performing retail destination. The successful candidate will act as the face of the brand in-store, building meaningful client relationships, driving sales performance, and maintaining exceptional visual and service standards.
Working closely with retail partners and internal brand teams, this role will play a key part in establishing the counter as a destination for premium beauty and expert artistry.
Key Responsibilities
- Drive counter performance through achieving and exceeding sales targets and KPI’s.
- Take full ownership of the counter as a business, managing daily operations and retail standards.
- Identify opportunities to grow sales through client development, in-store initiatives, and retail events.
- Monitor performance metrics and implement strategies to maximise sell-through.
Luxury Client Experience
- Deliver highly personalised consultations tailored to each client.
- Build and maintain a loyal client base through exceptional service and clienteling.
- Provide expert product recommendations and application advice.
- Lead, inspire, and develop the counter team to deliver exceptional service.
- Provide coaching, product education, and ongoing training to maintain the highest standards.
- Foster a collaborative and supportive team culture.
Brand Representation & Retail Excellence
- Act as a brand ambassador, communicating the brand’s values and product expertise.
- Maintain exceptional visual merchandising and counter presentation in line with luxury retail standards.
- Partner with store leadership to support product launches, events, and promotional activity.
Qualifications
- Experience within luxury beauty, prestige cosmetics, or premium retail environments.
- Proven success in a management or senior counter role.
- Strong commercial awareness with a track record of achieving sales targets.
- Passion for beauty, artistry, and delivering high-touch client experiences.
- Exceptional communication and relationship-building skills.
- Highly organised with the ability to manage multiple priorities in a fast-paced retail environment.
Additional Requirements
- Ability to work retail hours including weekends when required.
- A proactive mindset with strong ownership of counter performance.
- Passion for delivering exceptional customer experiences in luxury retail.
- Competitive salary with performance-based bonus.
- Generous annual leave allowance.
- Product allocation and employee discounts.
- Access to specialist product and service training.
- Opportunity to grow within a fast-growing premium beauty brand.
Please contact Emily.Bentley@wearerefyne.com
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