KOVE is a fast-growing wellness and outdoor living brand specialising in premium ice baths, saunas, and recovery products. We’re building a modern lifestyle brand within the home wellness space, combining high-quality products with clean design, strong branding, and a customer-first experience.
We’re now looking for an ambitious, organised, and creative person to join us in a broad role supporting the day-to-day growth of the business.
This role would suit someone early in their career who wants genuine hands‑on experience across e-commerce, content, operations, customer experience, and brand building within a startup environment.
The Role
You’ll work closely with the founder across multiple areas of the business, helping support both the operational and creative side of KOVE as we continue to grow.
No two days will look exactly the same. One day you might be helping create social content or writing a blog post, the next you could be coordinating customer deliveries, updating product pages, or improving internal processes.
This is a role for someone who enjoys variety, takes initiative, and wants to grow with the business long term.
Responsibilities
Customer Experience
- Responding to customer enquiries via email
- Assisting customers with orders, deliveries, and product questions
- Helping resolve issues in a calm and professional way
- Monitoring reviews and customer feedback
Operations Support
- Creating shipping labels and coordinating with our warehouse/3PL
- Helping monitor deliveries and courier issues
- Supporting day‑to‑day operational organisation
- Assisting with internal systems and processes as the business scales
Content & Social Media
- Assisting with Instagram, TikTok, and social media content
- Supporting content planning and scheduling
- Helping create blogs, newsletters, and website copy
- Assisting with product descriptions and launch content
- Helping coordinate user‑generated content and creators
Website & E‑Commerce
- Assisting with website improvements and brand consistency
- Helping organise product imagery and digital assets
- Supporting manuals, setup guides, and FAQs
Marketing Support
- Supporting email campaigns and promotions
- Assisting with digital marketing activity (Google ads etc)
- Helping coordinate launches and seasonal campaigns
What We’re Looking For
- Organised and reliable
- Creative and proactive
- Comfortable learning new software and systems
- Interested in wellness, sport, recovery, or lifestyle brands
- Calm and professional with customers
- Keen to grow within a fast‑moving business
Nice to Have (Not Essential)
- Experience with social media content creation
- Canva or basic design skills
- Shopify experience
- Interest in sports journalism, media, or storytelling
- Copywriting or blogging experience
- Basic understanding of e‑commerce or marketing
What You’ll Gain
- Hands‑on experience within a fast‑growing startup
- Exposure to e‑commerce, branding, operations, and marketing
- Real responsibility from day one
- Opportunity to grow into a larger role as the business expands
- A varied role with strong long‑term progression potential
Package
- Quarterly bonus (£250–£1,000 depending on business performance and progression)
- Annual salary review (with earlier reviews possible as the business grows)
- Flexible, startup‑style working environment
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